Job Title

Senior Operations Manager Location: Halifax, Nova Scotia (In-person) Type: Full-Time Who We Are Virtual Hallway is changing the way healthcare is delivered by making collaboration between frontline clinicians and their specialist peers seamless and immediate. Weve built a thriving platform connecting over 10,000 clinicians who rely on our digital tools to improve patient care, alongside the largest accredited medical education library in Canada. Were growing quickly, expanding nationally, and driving innovation in healthcare education with podcasts, interactive learning, and more. Our ethos, Medicine Together, reflects our commitment to empowering clinicians and building a better healthcare system. As we scale, strong operational foundations, aligned teams, and thoughtful systems are critical to our success. Thats where you come in. Who Were Looking For Were searching for a highly organized, peoplefirst, and systemsminded Senior Operations Manager to help scale our operations, align teams, and ensure the business runs smoothly as we grow nationally. This role is a blend of people leadership, operations strategy, process improvement, and operational oversight of funded projects and partnerships. Youll thrive here if you enjoy building structure, working with numbers, and acting as the connective tissue between teams. This is an inoffice, collaborative leadership role requiring strong communication, sound judgment, and the ability to move seamlessly between strategic planning and daytoday execution. Key Responsibilities People Operations & Team Leadership Oversee daytoday people operations, including hiring, onboarding, offboarding, contracts, and HR policies. Actively lead recruitment efforts and build hiring plans aligned with company growth. Manage and support team members directly, fostering accountability, clarity, and strong execution. Operations Strategy & Cross-Functional Execution Support company-wide operational plans, OKRs, and internal processes. Work handson with leadership and teams to ensure initiatives move from plan to delivery. Act as the connective tissue between Operations, Product, Marketing, Engineering, and Business Development to unblock work and keep projects moving. Reporting, Finance & Operational Insights Prepare, review, and maintain operational, usage, billing, and support reports. Use data to diagnose issues, improve systems, and inform decisions. Work closely with the Operations Manager and Accountant on financial reporting, yearend close, and SR&ED claims. Grants, Projects & Provincial Expansion Actively manage grant submissions, reporting, and claims processes. Design and implement compliant operational processes (e.g., billing and workflows) aligned with provincial regulations. Required Experience & Skills Postsecondary degree in business, operations, finance, health administration, or related field, or equivalent experience. 5+ years of professional experience in an operations or related leadership role. Strong people leadership and team management experience. Exceptional organization, communication, and attention to detail. Analytical and financially savvy: comfortable working with numbers, reports, and operational metrics. Proven ability to design, improve, and scale processes and systems. Ability to operate confidently at both strategic and execution levels in a fastpaced environment. Nice to Haves Experience in a startup or highgrowth organization. Familiarity with Canadian healthcare or regulated environments. Experience with grants, funded projects, or public sector partnerships. Comfort working with CRMs, operational systems, and financial reporting tools. Project management experience across complex, multistakeholder initiatives. What We Value Collaboration: Build strong relationships and bring teams together. Curiosity: Continuously improve systems, processes, and ways of working. Clarity: Communicate clearly and create structure where its needed. Ownership: Take responsibility for outcomes and follow through. Drive: Help build and scale something meaningful that improves healthcare. Virtual Hallway is committed to creating an inclusive environment and building a team representing various backgrounds, perspectives, and skills. We value diversity and recognize that experience comes in many forms and skills are often transferable. Apply today by emailing your resume to . Applications will be accepted until February 8, 2026, with an anticipated start in early April 2026. #J-18808-Ljbffr