Job Title

Fulfilment Specialist Full Time - Sydney Were looking for an experienced and confident Fulfilment Specialist to join our Fulfilment & Customer Support team at our Waterloo Head Office. This role sits one level above our Fulfilment Coordinator and is ideal for someone with solid experience in logistics, fulfilment or customer operations who is ready to take greater ownership of delivery coordination, stock allocation and systems accuracy. Youll play a key role in ensuring fulfilment processes run efficiently day to day, working closely with Sales, Warehouse and internal stakeholders to support timely, accurate and well-coordinated order fulfilment. Key responsibilities will include: Manage end-to-end fulfilment for standard and high-volume orders Optimise delivery routes, scheduling and timelines to support operational efficiency Coordinate stock allocation and movements to ensure order readiness Monitor order progress and flag delays, risks or anomalies as required Act as a key point of contact for fulfilment-related enquiries and updates Maintain accurate data across ERP and fulfilment systems Support the development, documentation and continuous improvement of fulfilment SOPs Attend and contribute to WIP (Work in Progress) meetings, tracking order status and outcomes Provide guidance and day-to-day support to Fulfilment Coordinators Partner closely with Sales and Warehouse teams to ensure smooth handover and execution We need you to bring 2+ years experience in fulfilment, logistics, warehouse operations or customer operations Strong understanding of delivery coordination and stock management High attention to detail and confidence working across ERP and inventory systems Clear, professional communication skills with internal teams and customers Ability to work autonomously and manage competing priorities A collaborative mindset and willingness to support team capability Strong organisational skills and a proactive approach to work Willingness and capability to build strong product knowledge through training and handson experience Please note that we require full permanent working rights for this position. In return, well give you Perks, benefits and the space to grow. We offer comprehensive benefits and plenty of opportunities for career growth and development. This includes: Competitive salary aligned to experience A clear step up from coordinator level with increased responsibility and autonomy Opportunities to contribute to operational improvements and process efficiency Paid parental leave 50% staff discount on Eco Outdoor products Company-sponsored social events and team activities A culture of unbelievable hospitality (including an inhouse barista coffee machine) Opportunities to give back through our Social Housing and Sustainability initiatives If this sounds like your kind of gig Wed love to hear from you. If you need more information before you apply, check out our website, LinkedIn or Instagram. If you have questions those sites dont answer, flick us a line at unless youre a recruitment agency, in which case: no, thanks. Weve got this one covered. #J-18808-Ljbffr