Job Title

Club Operations Coordinator Location: United Boxing Club 1034 Bloor St W, Toronto Position Type: Part-Time / Full-Time Start Date: Immediate Compensation: Hourly + perks (training, merch, and more) ______________________________________________________________________________ OVERVIEW The Club Concierge is the face of United Boxing Club, responsible for delivering outstanding guest services, keeping the facility organized, and supporting sales growth. This role blends hospitality, administration, and membership sales to ensure every member and guest feels valued the moment they walk in. ______________________________________________________________________________ KEY REQUIREMENTS A. Experience Admin & sales exposure: Experience handling emails, bookings, or customer sales is a strong asset. Tech-savvy: Confident using email, WhatsApp, Instagram, and CRM systems. Barista or bartending background (preferred): Comfortable serving coffee and managing caf operations. B. Personality People-first: Outgoing, approachable, and confident in conversation. Action-taker: Proactive and solution-driven under pressure. Multitasker: Can balance check-ins, sales conversations, and facility flow seamlessly. ______________________________________________________________________________ KEY RESPONSIBILITIES 1. Administration & Communication Handle emails, DMs, appointment confirmations, and member follow-ups. Ensure accurate scheduling and class bookings. Support internal communication across staff and trainers. 2. Member Services Greet all guests warmly and create sales opportunities. Introduce, upsell, and sell memberships, trials, and training packages. Track leads, trial conversions, and membership renewals. 3. Caf Operations Serve coffee/espresso-based drinks during operating hours. Keep front desk, caf, retail, and gym floor clean and organized. Assist with community events, social media content, and campaigns. ______________________________________________________________________________ ONBOARDING Training Phase: New hires start at a reduced hourly rate while learning and demonstrating core skills (admin, caf service, sales, and facility management). Full Pay & Bonuses: Once you''ve shown you can independently manage all responsibilities, your hourly rate increases to the full pay scale with eligibility for monthly performance bonuses tied to sales and service metrics. ______________________________________________________________________________ Perks Free gym access + staff training sessions. Discounts on merch, coffee, and gear. Fun, dynamic work culture with growth potential. Opportunities to expand into sales, events, content, or operations. Job Types: Full-time, Part-time Pay: $18.00-$19.00 per hour Benefits: Casual dress Dental care Extended health care Flexible schedule Mileage reimbursement On-site gym Wellness program Experience: Barista: 1 year (required) Language: Fluent English (required) Location: Toronto, ON M6H 1M3 (required) Work Location: In person