Job Title

Job Summary The City of Grande Prairie is transitioning to a municipal police service supported by an integrated dispatch model. The Public Safety Communications Centre (PSCC) manages 911 emergency calls and other designated service lines to maintain operational readiness. The Emergency Communications Officer (ECO) provides emergency call-taking and dispatch services within the Public Safety Communications Centre (PSCC). This includes receiving, evaluating, and prioritizing emergent, non-emergent, and administrative calls using established protocols and procedures. The ECO will dispatch units and personnel using the Computer-Aided Dispatch (CAD) and radio systems, monitor radio traffic for status updates and safety checks, access databases to respond to queries, communicate with other agencies and individuals using multiple communication methods, and maintain accurate records necessary for operations. Current Hiring Focus The PSCC is exclusively looking for candidates with a minimum of 1 year of Emergency Police Dispatch experience. Initially, the role is focused on police dispatching, with the expectation that cross-functional training will be completed over time to achieve dual-discipline (Police and Fire) proficiency. There are 4 full time positions and 4 part time positions. Position Responsibilities Receive and prioritize emergency and non-emergency police calls using approved protocols. Dispatch police units and coordinate resources using CAD and radio systems. Maintain continuous radio contact to support situational awareness and officer safety. Monitor unit status, identify high-risk incidents, and request additional resources as required. Coordinate with allied agencies during critical incidents. Maintain accurate, real-time operational records. Participate in quality assurance, training, and operational debriefings. Qualifications High School Diploma or equivalent. Minimum 12 months experience in emergency communications or a high-volume call environment. Ability to obtain Emergency Police Dispatch (EPD) certification (required). Emergency Telecommunicator Certification (ETC) or equivalent. Typing speed of 30+ WPM with high accuracy. Strong computer skills (Windows, MS Office, CAD, radio systems). Ability to obtain and maintain an enhanced security clearance. Ability to complete Emergency Fire Dispatch (EFD) certification and additional cross-training. Ability to obtain Standard First Aid & CPR Level C. Hours ECOs average 42 hours per week, working rotating 24/7 shifts, including days, nights, weekends, and statutory holidays. Compensation Wages as per the IAFF Collective Agreement range from $39.32- 52.43. Experienced Police dispatchers will be placed on wage table accordingly. Benefits Comprehensive benefits package - What We Offer | City of Grande Prairie (cityofgp.com) Paid training and professional development. LAPP Pension and supplementary pension for IAFF Employees. Employee Assistance Program (EAP) Health & Wellness Account Participation in a modern, integrated public safety communications environment. Selection Process We thank you in advance for your interest. There are several steps within this selection process. Please ensure you follow the instructions carefully when uploading your information. Those selected to continue on within the steps will be contacted by email. You will be required to travel to Grande Prairie, AB for portions of this process. Submit your application using the ''Apply Now'' tab on this web page. Applications will be reviewed and short-listed. Aptitude Test Behavioural Test Job Observation Interview In addition, offers will be conditional on vision test, hearing test, and the ability to obtain and maintain an Enhanced Security Clerance. #J-18808-Ljbffr