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Location Vancouver, BC, Canada (On-site) Starting Salary $17.85/hour Branch Airports North America Category Unionized (UNIFOR) Job Type Full-Time The opportunity Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customerfacing position, you will play an important part in ensuring that all flights are ready for secure and ontime performance by assisting customers at the airport through each touch point of their journey. If youre enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. What Your Daytoday Looks Like As a Customer Experience Specialist at Vancouver airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: Conduct customer checkin, and prepare and issue boarding passes Assist preboarding customers and provide information on flight schedules and routes Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims Active movement throughout the airport to attend to the assigned work area Take a look at this video to find out more about the Customer Experience Specialist role: Your Benefits As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programmes in the industry. You will be eligible for travel privileges for yourself and other eligible persons once youve completed twentyeight (28) weeks of service. Choose how youd work with us. We have both fulltime and parttime opportunities available. We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family. Training and development tools to help unlock your full potential. Qualifications Skills and experience required: Availability to attend and successfully pass a five (5) to seven (7) weeks fulltime paid training programme Availability to work rotating shift patterns over a 24hour period (including weekends and holidays) Ability to walk long distances and stand for long periods Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility The ability to work within strict timelines in order to maintain ontime performance Ability to adhere to Air Canadas attendance and grooming standards Previous customer service experience with strong interpersonal skills Excellent communication and teamwork skills Strong ability to solve problems and find solutions, in line with the guidelines and policies Safety and security conscious Demonstrate punctuality and dependability to support overall team success in a fastpaced environment. Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorisations which may be required is the sole responsibility of the candidates applying for this position. Must be able to obtain and maintain any applicable transportation security clearances and additional authorisations. Please refer to Transport Canada site for more details. Linguistic Requirements Priority will be given to candidates bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Let your career take flight Dont miss out on this exciting opportunity to be a part of the growth and expansion of Canadas largest airline. Come onboard with us and watch your career take flight. Diversity and inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees unique contributions to our companys success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted #J-18808-Ljbffr