Job Title

It''s not a package. It''s a promise. As Canada''s leading integrated freight, package, and logistics provider, we''ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver it''s all possible because of our people. So, whether you''re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Shift: Monday to Friday: 4:00pm to 7:00pm (15 hours/week) Pay Rate: $21.50/hour Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Additional Responsibilities Experience 3 months experience in customer service Skills Operations Management Operations Planning Operations Procedures Shipping and Receiving Operations Physical Efforts Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds Physical Efforts-Standing Physical Efforts-Sitting Physical Efforts-Walking Physical Efforts-Visual strain Physical Efforts-Sorting Physical Efforts-Wrist Movements POSTING DETAILS Location: Brantford Working Conditions: Warehouse Environment Reports to: Manager Retail Regional --- Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values