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This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status. This position is a part of the Non-Academic Staff Association (NASA). This position offers a comprehensive benefits package. Location - This is an in-person role with potential work locations at one or more of the following UofA sites: North Campus (Edmonton), Campus Saint-Jean (Edmonton), South Campus (Edmonton), Enterprise Square (Edmonton), Augustana Campus (Camrose), or Calgary. Position Summary The Junior AV System Designer/Installer plays a key role within the Learning Space Audio-Visual (LSAV) portfolio of the Digital Learning Environment (DLE) at the University of Alberta. This position supports the design, installation, maintenance, and troubleshooting of audiovisual systems across classrooms, learning spaces, and meeting rooms, directly contributing to high-quality teaching, learning, and collaboration experiences. Working closely with instructors, staff, and technical teams, the role provides tier 2 AV support, assists with system integrations for hybrid and blended learning, and helps ensure AV technologies operate reliably in dynamic academic environments. The successful candidate will bring strong technical aptitude, a proactive and service-oriented mindset, and an interest in emerging technologies such as AV over IP, video conferencing, and innovative learning tools, while gaining hands-on experience in a large, complex post-secondary environment. Information Services & Technology (IST) is the central support group for the university''s technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions. Provide tier 2 audiovisual support, troubleshooting, and incident resolution for classrooms, learning spaces, and meeting rooms Install, maintain, and replace AV hardware and components to ensure reliable, high-quality learning environments Support integration of AV systems, conferencing tools, cameras, and emerging technologies for hybrid and blended learning Collaborate with instructors, staff, and technical teams to assess needs, recommend solutions, and deliver effective AV support Monitor and resolve service tickets using ITSM tools while meeting service level expectations Assist with AV system installations and ongoing improvements in partnership with AV System Designer/Installer staff Minimum Qualifications Diploma in media, design, theatre production, radio/television, information technology, or a related field Minimum of three (3) years of experience in the audiovisual and/or IT industry Experience supporting and troubleshooting audiovisual systems, PC-based computers, and web/video conferencing technologies Working knowledge of Windows-based PCs and common productivity and collaboration software Demonstrated analytical, diagnostic, and problem-solving skills Ability to manage multiple priorities in a fast-paced service environment Strong customer service, communication (oral and written), and time management skills Experience providing training or support to individuals and groups Valid Class 5 (non-GDL) driver''s licence Ability to work effectively in environments involving change, ambiguity, and evolving technology Preferred / Asset Qualifications Experience working in a post-secondary or educational environment Familiarity with AV over IP concepts and basic networking principles (e.g., switches, VLANs) Experience with video and audio editing software AVIXA AV Essentials certification ITIL Foundations certification Ability to communicate in multiple languages Interest in or exposure to emerging learning technologies such as hybrid teaching tools, virtual reality, or mixed reality Application Instructions Click ''Apply Now'' to submit your cover letter and resume. The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Mtis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more. At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. All University employees have a responsibility to foster a workplace that prioritizes safety in all its formsphysical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns. The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Mtis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply. L''Universit de l''Alberta s''engage crer une communaut universitaire o chaque personne se sent valorise, o les obstacles la russite sont limins et o des connexions enrichissantes peuvent se dvelopper. Nous accueillons les demandes de toutes les personnes qualifies. Nous encourageons les femmes; Premires nations, Mtis et Inuits; membres des groupes minoritaires visibles; personnes handicapes; personnes de toute orientation sexuelle ou identit et expression de genre; et toutes les personnes qui peuvent contribuer la diversification des ides et l''universit postuler.