Job Title

Job Overview We are seeking a dedicated and personable Customer Service Representative to join our team. This role involves engaging with customers via phone, email, and chat to provide exceptional service, resolve inquiries, and promote our products and services. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have experience in data entry, sales, and upselling. This position offers an excellent opportunity to develop your customer service expertise within a dynamic environment committed to client satisfaction. Responsibilities Handle incoming customer inquiries through various channels including phone, email, and chat with professionalism and courtesy Provide accurate information regarding products, services, and policies Perform data entry tasks efficiently to update customer records and transaction details Identify opportunities for upselling and cross-selling to enhance customer experience and increase sales Maintain high standards of phone etiquette and communication skills during all interactions Analyze customer feedback and issues to recommend improvements in service delivery Collaborate with team members to ensure customer needs are met promptly and effectively Assist in resolving complex customer concerns by applying analysis skills and problem-solving techniques Qualifications Proven experience in customer service roles with strong communication skills in English; bilingual proficiency in Spanish is highly preferred Demonstrated ability in data entry, analysis skills, sales, and upselling techniques Excellent phone etiquette and interpersonal skills to foster positive customer relationships Strong organizational skills with attention to detail for accurate record keeping Ability to work effectively in a fast-paced environment while managing multiple tasks Knowledge of customer service best practices and the ability to adapt communication style as needed Previous experience with multilingual customer support is a plus This position is integral to delivering outstanding service that aligns with our company''s commitment to excellence. We value proactive individuals who thrive on helping others and contributing to a positive team environment. Job Types: Full-time, Part-time Pay: $38,000.00-$45,000.00 per year Expected hours: 40 per week Benefits: Dental care Extended health care Life insurance Paid time off Work Location: In person