Position Information Position Title Administrative Officer - Residence Position Summary This position is responsible for the administration of Residence units for student accommodations throughout the year. The incumbent is responsible for the financial accounts, room assignments, applications and files for Residence students. This position works closely with the Administrative Officer Accommodation Services to help maximize occupancy in Residence between Short Term Stay and Long Term Student Stays. The incumbent is required to act in the capacity of Residence Operations Coordinator in their absence in matters related to the administration of the Residences Position Responsibilities Residence Student Acceptance Processes Acknowledges, reviews, and ranks application forms in accordance with Residence policy. Maintains and updates a list of banned students from Residence. Responsible for overseeing the preparation and distribution of Residence information packages. Responsible for prompt and accurate information requests. Respond to inquiries made in-person, by phone or by mail and make appropriate referrals both within and outside of the department. Accepts fulltime tenants, apprentice tenants, and family tenants in coordination with Residence Operations Coordinator. Update residence applications ensuring they are ready for each application opening date. Administrative & Residence Operations Support Residence Operation tasks by processing rent payments, receiving security deposits. Provide prospective tenants and parents with information about Residence. Provides administrative support for Residence Move-In, Move-Out, house checks, Maintenance Requests, Emergency evacuations, Daily Residence Operations. Provides administrative support for Guest Accommodations Move-In, Move-Out, house checks, Maintenance Requests, Emergency evacuations, Daily Guest Accommodation operations as needed. Completes and reviews rental agreements. Responsible for maintaining Student Files. Responsible for records management (archiving) in Residence. Develop and maintain forms for use in the office and to communicate with other departments. Maintain Inventory for Residences concerning maintenance, painting, flooring, furniture and appliances. Has full authority to resolve tenant complaints or concerns, acting in accordance with Residence policy. Has full authority to issue violation tickets to residents in accordance with Residence Policy. Accounting & Financial Duties Responsible for the timely management of all cash flow. Process Student payments as required. Maintain a detailed database of all Resident''s methods of payment. Responsible for analyzing Student Accounts for Residence payments monthly. Provides follow up correspondence to communicate with students for all outstanding Residence charges. Send eviction letters, signed by Operations Coordinator, for outstanding rent. Process all Residence charges and fees to Student Accounts. Authorizes deductions from tenant security deposit or charges, if necessary. Process accounts after students move out Room Assignment Responsibilities Responsible for assigning all tenants to rooms by evaluating the interests and expectations as outlined on the Residence Application Form. Ensure StarRez database of tenants is up to date and accurate. Track family tenants to ensure their leases and rent charges are up to date. Create and track waitlists, offering rooms off waitlist as they become available. Track requests to change rooms and notice to vacates. Other Duties as Required Request housekeeping after house checks. Update StarRez processes as needed. Additional administrative duties as requested by Operations Coordinator Required Qualifications Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent. Preferred Qualifications Accounting knowledge Excellent communication skills both oral and written Good Analytical Skills Problem Solving/Decision Making Excellent Organization & Planning Skills Initiative/Self Starting Excellent Customer Service Skills Good Listening Skills Excellent Computer Skills specifically with Microsoft Office programs Ability to work independently as well as within a team context Dependability, reliability, punctuality and confidentiality are essential Ability to multi-task in a busy office environment Salary or Hourly? Salary Salary $53,019 - $62,026 Benefits and Compensation Information Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays. Eligibility to access the above mentioned benefits dependent upon the AUPE Collective Agreement and related RDP policies. About Red Deer Polytechnic Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 100 industry-relevant credit and non-credit programs to approximately 11,000 credit, non-credit and apprenticeship students. With modern teaching and learning spaces, and state-of-the-art research and innovation centres, RDP provides education and applied research opportunities in partnership with industry and communities. Red Deer Polytechnic''s main campus is located on Treaty 7, Treaty 6 and Mtis ancestral lands. This is where we will strive to honour and transform our relationships with one another. Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community. Posting Detail Information Competition Number 2025-A-010 Employment Type Permanent Full-Time Number of Vacancies 1 Desired Start Date 03/02/2026 Position End Date (if term-certain) FTE 1.0 Hours of Work 8:30 am to 4:30 pm, Monday to Friday, 35 hours per week Open Date 02/02/2026 Close Date 02/06/2026 Open Until Filled Note to Applicant Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community. At RDP, we are committed to a merit-based hiring process, and we believe in an inclusive workplace that is fair, equitable, supportive, welcoming and respectful. We recognize, value, and leverage differences in identities, abilities, background, cultures, skills, experiences, and perspectives. Our practices are guided by the principles of the Alberta Human Rights Act and support the Truth and Reconciliation Commission of Canada''s Calls to Action. If you believe you have the skills and equivalent experience and potential to contribute to this role, we encourage you to apply Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Special Instructions to Applicants Required Documents Cover Letter Resume Optional Documents References Names and Contact Information
Job Title
Administrative Officer