Job Title

Customer Service Team Member Pod B Miraculous Maids About the Role Miraculous Maids is growing, and we''re hiring a Customer Service Team Member to support our Pod B call center. This role is the front line of the business. You are the first voice our customers hear and a critical part of delivering a smooth, professional experience from the first call through to job completion.This is a detail-oriented, people-focused role suited for someone who enjoys helping customers, staying organized, and following clear processes. You''ll work closely with sales and operations to ensure customers feel looked after and jobs are set up for success. About Miraculous Maids Miraculous Maids is part of the Mosaic family of companies and provides residential cleaning services across multiple Canadian markets. We focus on reliability, responsiveness, and making it easy for customers to do business with us. Key Responsibilities Customer Communication Answer inbound phone calls, emails, texts, and online inquiries Book new cleaning services and answer questions about offerings, pricing, and availability Provide clear, friendly, and professional communication at all times Follow up with customers to confirm bookings, address concerns, and resolve issues Scheduling & Job Setup Accurately schedule cleanings using our CRM and scheduling tools Ensure customer details, service notes, access instructions, and special requests are properly documented Coordinate with operations to adjust schedules when changes or issues arise CRM & Admin Accuracy Maintain clean, detailed customer records Log all interactions, notes, and outcomes consistently Support invoicing, reschedules, cancellations, and basic billing questions Sales Support (Light) Convert inbound leads into booked jobs by confidently explaining services and value Identify upsell opportunities (deep cleans, add-ons, recurring services) where appropriate Ensure a clean handoff of information to the operations team What Success Looks Like Customers feel heard, supported, and confident after every interaction Schedules are accurate, complete, and easy for operations to execute Minimal errors in bookings, notes, or follow-ups High conversion rates on inbound leads Strong internal communication with the Pod B team Skills & Experience Previous customer service or call center experience preferred Strong verbal and written communication skills Comfortable handling multiple conversations and tasks at once Highly organized with strong attention to detail Confident using software tools and learning new systems quickly Tech Stack Experience (Assets) CRM systems such as Jobber or HubSpot VoIP phone systems (Aircall or similar) Google Workspace (Gmail, Calendar, Docs) Who This Role Is For Someone who enjoys helping people and solving problems Calm, professional, and reliable under pressure Process-driven and comfortable following clear workflows Takes ownership of tasks and follows through without being chased Who This Role Is Not For Someone who dislikes phone-based work Someone who struggles with attention to detail or documentation Someone who prefers unstructured or constantly changing expectations Why Join Us Stable, growing company with clear processes Supportive team environment with room to grow Exposure to multiple brands and future advancement within the Mosaic group Meaningful work where your performance directly impacts customer satisfaction