Job Title

Overview This is an interview position. To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible. Responsibilities Assist the manager in administrative and customer service operations duties as required. Assist station customer service representatives and handle customer inquiries, including unusual or difficult customers, acting as an expert resource on features of service, P&P, and customs requirements. Assist managers in monitoring and improving customer operations. Model leadership for hourly employees, demonstrating strong communication, conflict resolution, and leadership abilities (through Best Practices methods). Promote continued sales and generate potential incremental revenue where possible. Qualifications High School Diploma or GED Equivalent 6 months FedEx customer service representative experience Microsoft Word - Basic Microsoft Excel - Basic Ability to gain & maintain FedEx DG Specialist certification Ability to successfully complete all basic and recurrency training EXCEL/LEAP candidates preferred Good understanding of FedEx products, features of service, general operations Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment Remarks Qualifications Requises: L''employe sera afficher jusqu''au 05 Fvrier 2026 Job will be posted until February 05 2026 Equity and Salary Statement Transparence Salariale: Salaire: Dtails Supplmentaires: Temps Plein - Full time Disclaimer DNI DE RESPONSABILIT: Cette description de poste est gnrale et ne prtend pas numrer ni tre interprte comme une liste exhaustive de toutes les fonctions, responsabilits et qualifications exiges des employs dans ce poste. Le ou la titulaire devra effectuer toute autre tche assigne, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succs les formations priodiques et maintenir les accrditations annuelles si applicable, et travailler sur diffrents quarts selon les besoins oprationnels. Les titulaires au Qubec doivent tre bilingues (franais et anglais). En plus des critres habituels de slection, les candidats aux postes exigeant la conduite comme comptence fondamentale doivent dtenir un permis valide (ex. classe 5, G ou 1[AZ]) et prsenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois prcdant la candidature. Les candidats seront galement valus selon : 1) leur relev annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs rsultats aux valuations de conduite administres. Equal Employment Opportunity Statement FedEx valorise la diversit et l''inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, l'' image de notre clientle et des communauts que nous servons. Nous offrons un environnement scuritaire et respectueux o chaque personne peut s''panouir. Nous invitons particulirement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communauts culturelles et 2ELGBTQ+ soumettre leur candidature. Notre quipe des ressources humaines adaptera le processus de recrutement selon vos besoins spcifiques. #J-18808-Ljbffr