Job Title

Overview Sydney, NS Full-Time & Part-Time We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms. Responsibilities Respond to technical support calls, emails, or chats from customers. Troubleshoot hardware, software, and connectivity issues. Guide customers through step-by-step solutions and product configurations. Escalate unresolved issues to higher-level support or engineering teams. Document all interactions and solutions in the ticketing system. Maintain up-to-date knowledge of products, services, and system updates. Meet performance targets related to resolution time, customer satisfaction, and accuracy. Qualifications Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk experience in a contact center. Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills. Fluent in English and Spanish Ability to explain technical concepts in simple terms. Diploma or degree in IT, Computer Science would be a plus Other Requirements Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation & Benefits Starting compensation is based on experience; various benefits and incentives to support and reward our team members. Paid Time Off: PTO and paid holidays. Health Benefits: supplemental health coverage. Life Insurance: options to safeguard loved ones. Supplemental Insurance: accident and critical illness insurance. Career Growth: focus on internal promotions and advancement opportunities. Paid Training: learn new skills while earning a paycheck. Casual Dress Code: comfortable work environment. Additional Information The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time, for any reason. This role operates in a professional office environment with standard office equipment and may require long periods of sitting and computer use. Reasonable accommodations may be provided consistent with applicable laws. Note: This job operates in a professional office environment. This position may include other duties as assigned by management. #J-18808-Ljbffr