Date limite pour prsenter sa candidature : 02/07/2026 Adresse : 5750 Cambie Street Groupe de famille d''emploi : Ventes et service, Services bancaires aux particuliers We are growing at BMO! With a few new branches in the Lower Mainland to open this year, we are looking to hire exceptional, results oriented Advisors to join BMO''s customer advice award winning Personal Banking team. As a Personal Banker, you will amplify your sales and customer service superpowers to deliver exceptional service to BMO''s existing and prospective customers. BMO will work with you to develop and hone your skills, allowing you to feel rewarded for making a real difference in peoples lives. We provide training and offer opportunities to make choices in your career that fulfill goals; and for many these are newly discovered goal they never knew they had! With BMO, you will enjoy a competitive salary, additional compensation incentives, health benefits, pension, employee banking, and so much more! This is a chance to accelerate your career and live in the top 10 most desirable places to live in the world with a thriving economy and a bounty of opportunities. NOTE: Fluency in English is required and additional fluency in Mandarin, Punjabi, Hindi, Cantonese, Italian, Vietnamese, and/or Farsi are assets. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities. Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions). Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast. Supports customer transactions needs based on customer traffic. Engages customers to grow BMOs business by reaching out, generating appointments, and building new relationships within the community. Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes. Applies the risk management framework to the portfolio to protect the Bank''s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines. Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Banks policies and procedures. Acts as a key member of a collaborative and versatile branch and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice. Organizes work information to ensure accuracy and completeness. Takes the initiative to find creative approaches that make each customers experience feel personal. Looks for ways to contribute to the ongoing improvement of the overall customer experience. Contributes to business results and the overall experience delivered. May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts. Follows through on risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, and act in their best interest. Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry. Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations. Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering. Complies with legal and regulatory requirements for the jurisdiction. Protects the Bank''s assets in compliance with all regulatory, legal, and ethical requirements. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Canada only: Registration to sell investment products completed - as appropriate for the jurisdiction. Appropriate lending qualifications and designations. Working knowledge of personal and small business customer needs and solutions. Working knowledge of retail investments and lending products. Experience in financial services is an asset. Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications. Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience. Passionate commitment to helping our customers. Drive to deliver a personal customer experience. A focus on results and the ability to thrive in a consultative sales and team-based environment. Resourceful self-starter with courage and confidence to approach customers. Readiness to collaborate and work in different capacities as part of a team. Strong interpersonal skills, including the ability to build rapport and connections with customers. An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Salaire : $38,500.00 - $71,000.00 Type de rmunration : Salaire Ce qui prcde reprsente la fourchette et le type de rmunration de BMO Groupe financier. Les salaires varieront en fonction de facteurs comme lemplacement, les comptences, lexprience, les tudes et les qualifications pour le poste et pourront inclure une structure de commissions. Les salaires pour les postes temps partiel seront calculs au prorata du nombre dheures travailles rgulirement. Pour les rles commission, le salaire susmentionn reprsente la cible de BMO Groupe financier pour la premire anne au poste. La rmunration totale offerte par BMO variera selon le type de rmunration associ au poste et peut comprendre des primes de rendement, des primes discrtionnaires ainsi que dautres avantages et rcompenses. BMO offre galement une assurance sant, le remboursement des frais de scolarit, une assurance accident et une assurance vie, ainsi que des rgimes dpargne-retraite. Pour en savoir plus sur nos avantages sociaux, consultez le site : propos de nous BMO, nous sommes anims par une raison dtre commune : Avoir le cran de faire une diffrence dans la vie, comme en affaires. Cette raison dtre nous invite entraner des changements positifs et durables pour nos clients, nos collectivits et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance conomique partout dans le monde. En tant que membre de l''quipe de BMO, vous tes valoris, respect et entendu, et vous avez plus de moyens pour progresser et obtenir des rsultats. Nous nous efforons de vous aider obtenir des rsultats ds le premier jour, pour vous-mme et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles tapes, car vous aidez nos clients franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d''occasions de rseautage, nous vous aiderons acqurir une exprience enrichissante et largir votre groupe de comptences. Pour en savoir plus, visitez-nous l''adresse . BMO s''engage offrir un milieu de travail inclusif, quitable et accessible. Nous apprenons de nos diffrences et tirons notre force des gens et de leurs diffrents points de vue. Des mesures dadaptation sont disponibles sur demande pour les candidats qui participent tous les aspects du processus de slection. Pour demander des mesures dadaptation, veuillez communiquer avec votre recruteur. Remarque aux recruteurs : BMO naccepte pas les curriculum vit non sollicits provenant de toute source autre que le candidat directement. Tout curriculum vit non sollicit envoy BMO, directement ou indirectement, sera considr comme la proprit de BMO. BMO ne paiera aucuns frais pour les placements dcoulant de la rception dun curriculum vit non sollicit. Une agence de recrutement doit dabord dtenir une entente de service crite valide et dment signe avant denvoyer des curriculum vit.
Job Title
Personal Banker