Job Title

Join to apply for the Senior Network Engineer (Canada) role at FoundeverGet AI-powered advice on this job and more exclusive features.About FoundeverFoundever is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries. Each year, we enable 3.3billion conversations in +60 languages for more than 800 worldleading brands, helping them keep their brand promises in every moment that matters. Our AIpowered solutions integrate deep human insight to deliver technologyenabled, peopleled and insightdriven outcomes at scale.We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.About The RoleWe are currently looking for a Senior Network Engineer to join the Foundever! 80% virtual and 20% onsite (within reasonable driving distance from the Green Valley Datacenter).As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges. While working with many major vendors, we deploy the latest technologies to our clients as well as our associates. We service over 400 clientsFortune Global 500 companies as well as local businessesthrough our network of more than 150 offices in 24 countries. With our innovationled approach and entrepreneurial spirit, youll always remain at the forefront of technology with a career at Foundever. You Need In Order To Be SuccessfulMinimum 5 years relevant work experienceAbility to work large or medium size projects, develop documentation, and testing processes, a must.Ability to understand and support security (Firewall, VPN, IPS, Proxy) application in a networking environment.Level 3 support for complex enterprise break/fix.Ability to install, administer and troubleshoot layer 2 and 3 switching (Cisco Catalyst, Nexus) and Routing MPLS wide area technologies.Understanding and troubleshooting VPNs, Firewalls (Cisco ASA/Firepower, Checkpoint).Experience with FTD and FMC is a plus.Experience with corporate Meraki Wireless networks a plus.Practical experience with intelligent routing protocols BGP, IGP, OSPFPractical understanding of VOIP/SIP.Mentor engineers in technology and processes.Able to attend meetings with management and clients and contribute suggestions, develop enterprise infrastructure designs, and answers in a professional manner.Ability to drive and work as part of a team on larger projects.Exceppent communication skills.Required Education and QualificationsFouryear degree or equivalent combination of education and experience.CCNP with equivalent experience, with proven specialization in either voice or security or equivalent experience.Preferred QualificationsCCDA or CCDPCheck Point FirewallF5Cabling standards for SMF, MMF, CopperThe Day to DayWork on assigned tickets based on a ticket queue and priorityWork on largescale IT projects in multilanguage and multicultural environments across multiple time zones across the worldSubmit change requests to complete project or ticketrelated work afterhoursProvide network design solutions for new deployments together with documentation according to organizational standardsProvide detailed documentation for client and facilities in the form of Wiki articles and MS Visio diagrams in order to facilitate the support of our clientsRemediate security vulnerabilities on firewalls, switches and routersImplement and optimize firewall rules based on organizational standardsAssist with creation of yearly budget for equipment refreshDeploy new equipment at call centre facilities and data centresAnalyze and provide solutions for client connectivity according to organizational standardsTroubleshoot clientimpacting incidents and find resolution to complex networkrelated issues while complying with security standards and Minimum Time To Resolve metricsContinuous training and development is encouraged in the form of online training and certificationsOther RequirementsUp to 30% domestic travelAbility to work different shifts and extended hours.Ability to lift 40lbs overhead.Have a valid drivers license.Advantages Of Working With UsRemote WorkEnjoy the convenience of working from home, eliminating commuting stress and respecting the environment.Comprehensive BenefitsOur package includes medical, dental, life, and vision insurance, a companymatched RRSP, paid time off, free roadside assistance membership, an employee assistance program, and a wellness program.CompensationSalary range starts from $65,000 (Canadian Dollars)EEOFoundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.Seniority levelMidSenior levelEmployment typeFulltimeJob functionInformation Technology and EngineeringIndustriesOutsourcing and Offshore Consulting #J-18808-Ljbffr