Job Title

Technical Specialist, Applications page is loaded## Technical Specialist, Applicationslocations: EO Head Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104900Job Number: JR104900Job Title: Technical Specialist, ApplicationsDepartment: EO ENHANCE Ontario - Outpatient TeamJob Category: ProfessionalHospital Location: EO Head OfficeJob Type: Temporary (Fixed Term), Full timeContract Duration: 12 monthsNumber of Positions: 1Minimum - Maximum Hourly Rate: $45.845 - $53.146Hours: All ShiftsEnabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as EO) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (CIS) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.**Job Description:****ENHANCE Ontario Senior Technical Specialist Ambulatory Team**Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as EO) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (CIS) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.**Position Overview**Epic Technical and Senior Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes, maintenance, system upgrades and enhancements and optimizations with a goal to continue to enable workflows that in the relevant clinical areas. This role will also act as a secondary support contact for the applications end users.Responsibilities: Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams Provides ongoing maintenance and support for assigned applications with little to no assistance Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades Support operational committees and working groups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc. Work with Principal Trainers to maintain training materials and content in sync with build updates In collaboration with Principal Trainer, analysts will support application's endusers Reviewing the status of projects and issues on an ongoing basis with leadership Requirements: Previous build or operations experience with Epic preferred Epic certification in any of Ambulatory, ClinDoc, Orders preferred or must complete relevant certification within 3 months of hire Strong working knowledge of clinical systems and administrative departments, operations and imaging process/workflows would be an asset An understanding of clinical workflowsKey Competencies: Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes Strong understanding of workflows and procedures related to Analysts relevant clinical area Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action Highly self-motivated and directed, with keen attention to detail Ability to prioritize and execute tasks in a high-pressure environment Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders Ability to work collaboratively and effectively with internal and external stakeholders Ability and willingness to learn new software, systems, and processes Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures*This opportunity is posted to support the recruitment of an existing vacant position.**Accommodation and Diversity Statement: **Enhance Ontario (EO)** embraces and celebrates our communitys unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.**We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to ones personal identity and/or values.**We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.**Learn more about our exciting opportunities by following SHNCareers on* *,* *, and* *.*locations: EO Head Officetime type: Full timeposted on: Posted 30+ Days AgoAt Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones.We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community.We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units.We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience what makes us one of Greater Torontos Top Employers and an affiliated teaching hospital of the University of Toronto.We are proud to offer our staff comprehensive #J-18808-Ljbffr