Job Title

You can now search for people on SEEK. Make your profile public so you can be found by more employers. Update profile visibilityAdd expected salary to your profile for insightsOur Customer Service team at EssilorLuxottica plays a vital role in supporting eye care professionals and customers across Australia and New Zealand. We take pride in delivering exceptional service, providing expert optical advice, and ensuring every order is handled with care and precision to meet the unique needs of each patient.We currently have an exciting opportunity for a Customer Service Representative to join our optical team in Windsor. In this role, youll be responsible for supporting our customers with enquiries, orders, and product solutions - ensuring accuracy, efficiency, and a premium customer experience every time.Why us?Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & PankUp to 50% off Oakley eyewear and apparel throughout the year.Local and global volunteering opportunities through our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.What youll be doing:Be the first point of contact for customer enquiries via phone and emailProvide technical advice and product recommendations across a range of optical solutionsSupport our customers with orders, troubleshooting and account enquiriesBuild strong relationships with customers and colleagues in a fast-paced, team-focused environmentWhat were looking for:Optical knowledge2+ years customer service experience, ideally in a call centreStrong computer literacy and attention to detailReliable, organised and proactive with a genuine passion for customer careNext StepsTo be considered for this opportunity, please click apply and send your resume today.Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxotticaWho We AreWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the worlds evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxotticas 190,000 employees in 150 countries work towards a common mission to help people see more and be more.As an inclusive, team-first company, our people are at the core of everything we do.We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.Unlock job insightsYour application will include the following questions:Which of the following statements best describes your right to work in Australia?Have you worked in a call centre before?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have a current Australian driver's licence?Do you have experience in the optical industry?What can I earn as a Customer Service Representative #J-18808-Ljbffr