Job Title

Date scorecard updated: Functional Role: - Lead Hand, On-Street Services This role reports to: - Traffic Control Manager Who reports to this role: - Traffic Technicians Purpose of the role: - Collaborate with OSS Manager & OSS Supervisor to grow and maintain an effective On-Street Services Division - Responsible for organizing & coordinating the daily duties of all OSS employees and day-to-day OSS field operations Key Accountabilities: - Assist Traffic Techs on jobs when necessary - Communicate regularly with OSS Manager - Perform installations when required, training OSS team in new installs - Installs are performed safely, accurately, and on budget - Customer''s needs are handled accurately and timely - Ensure that employees understand and maintain a customer-service focus - Review and inspect work zone temporary traffic control setups to ensure compliance with drawings/plans and regulatory specifications - Ensure any work zone deficiencies are reported, documented and corrected in a timely manner - Monitor all equipment delivered, in the field, and returned to ensure equipment is not lost or forgotten - Train and orient employees to perform daily duties - Create and manage jobs to keep employees efficient throughout the day - Ensure crews are working in compliance with OSS safety program - Inventory is clean, organized, and well-maintained - Maintain adequate inventory levels - Continue to develop and maintain 5S and Lean Projects Company Core Values: - Do What''s Right - Our People Matter - Trust Trough Teamwork - Striving For Excellence Behavioral Competencies: - Sound judgment and decision making - Ability to lead others - Resourcefulness / Initiative - Customer focus - Organization and planning - Communicate in a professional manner with customers and drivers Qualifications: - Must have a valid class 5 driver''s license - Previous supervisory skills are an asset - Must have knowledge of the city and surrounding area - Leadership / Communication skills Skills: - Strong organizational skills - Able to adapt well to shifting priorities and timelines - Able to lead others - Able to deal with customer complaints in a professional manner