Job Title: Business Analyst Reports to: Chief Financial Officer Date: February 2026 Category: Full Time - Permanent Location: 1271 Tapscott Road Opportunity: This posting is for an Existing Vacancy Compensation: $95, $105, Bonus About Merrithew: Merrithew is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs STOTT PILATES, ZENGA, Total Barre, Halo Training, Merrithew Fascial Movement and CORE Athletic Conditioning & Performance Training and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use. Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all. Position Overview: Merrithew is seeking a highly capable Business Analyst (BA) to lead cross-functional business and technology initiatives that improve operational execution, data visibility, and system-enabled workflows across the organization. This role combines project delivery leadership with hands-on business analysis and requirements definition. The successful candidate will bring structure to ambiguity, align stakeholders on priorities and outcomes, and ensure initiatives move from idea through implementation with clear scope, strong documentation, and measurable results. Reporting directly to the Chief Financial Officer (CFO), the BA will work closely with leaders and teams across Finance, Operations, Sales, Customer Service, Education, and Digital Technology to drive project execution and define practical solutions that support Merrithew''s continued growth and digital transformation. This role is ideal for someone who enjoys balancing stakeholder collaboration, process analysis, documentation discipline, and active project coordination, while keeping delivery practical and value focused. Major Responsibilities: Business Analysis & Requirements Definition Lead discovery sessions with stakeholders to capture workflows, pain points, business goals, constraints, and success criteria. Lead discovery and evaluation efforts for new systems/platforms, including stakeholder workshops, requirements definition, vendor assessment, and implementation planning. Translate operational needs into structured, testable requirements including: Functional requirements Non-functional requirements (security, auditability, performance, data integrity) Acceptance criteria Business rules and edge cases Develop process documentation and workflow representations using standard approaches (for example swim lanes, SIPOC, RACI, BPMN, or equivalent). Identify inefficiencies, control gaps, bottlenecks, workarounds, or data-quality issues and translate findings into actionable recommendations. Validate requirements and documentation with both business teams and technical teams to ensure accuracy and feasibility. Support solution evaluation by helping compare options, documenting trade-offs, and facilitating decisions. Project Delivery & Execution Leadership Lead assigned projects through all stages including initiation, discovery, scope definition, planning, execution, and release. Define and manage project scope, objectives, constraints, milestones, and success measures in collaboration with business stakeholders. Create and maintain project delivery plans, risk logs, decision registers, and status reporting. Track progress against timelines and dependencies, escalating blockers and risks early and clearly. Coordinate delivery activities across internal teams (Digital Technology, Finance, Operations) and third-party vendors as required. Support change management activities including rollout planning, training coordination, and stakeholder communications. Maintain a strong delivery cadence, ensuring meetings and working sessions result in decisions, action items, and progress. Cross-Functional Stakeholder Management Partner with leaders and subject matter experts to create alignment on priorities, outcomes, responsibilities, and sequencing. Facilitate workshops and working sessions that turn ambiguity into clear direction and stakeholder buy-in. Build and maintain trusted relationships across teams, balancing diplomacy with persistence to achieve outcomes. Provide clear, consistent project communications to stakeholders at multiple levels (from working teams to senior leadership). Documentation, Governance, and Quality Ensure documentation is organized, version-controlled, and review-ready for stakeholder sign-off. Maintain strong discipline around scope control, change requests, and impact assessment. Support testing readiness by ensuring requirements are traceable to outcomes and acceptance criteria are clear. Ensure new solutions and processes are documented for continuity and operational adoption. Skills and Qualifications: Experience & Core Competencies 5+ years of experience in a Business Analyst, Systems Analyst, Project Manager role, ideally supporting cross-functional business initiatives. Certified Project Management Professional Designation. Proven ability to drive clarity in environments where processes and ownership may not be fully defined. Demonstrated experience coordinating work across multiple stakeholders, departments, and workstreams. Strong requirements gathering and documentation skills with the ability to produce clear, structured, testable artifacts. Business Process & Analytical Skills Strong ability to analyze business workflows end-to-end and identify opportunities for improvement. Experience documenting processes and handoffs across functions using methods such as: swim lanes SIPOC RACI BPMN or equivalent approaches Strong problem-solving skills including root cause analysis and pragmatic recommendation development. Project Management & Delivery Skills Strong project planning and execution capabilities, with experience managing: scope timelines dependencies risks stakeholder expectations Ability to run effective meetings that produce decisions and forward momentum. Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously. Technical Fluency (Expected, not ''developer level'') Solid understanding of how business workflows interact with enterprise systems such as: ERP CRM e-commerce platforms reporting and analytics environments Comfort collaborating with technical teams to validate feasibility, constraints, and implementation details. SQL literacy and ability to reason about data movement and data quality is an asset. Experience or exposure to Microsoft tools and ecosystems (Power BI, Fabric, Dynamics, Azure) is an asset. Communication & Collaboration Excellent written communication, including ability to create documentation for both technical and non-technical audiences. Strong interpersonal skills with the ability to build trust quickly and work effectively across seniority levels. Confident communicator who can navigate competing priorities and drive alignment. Mindset & Working Style Delivery-oriented, accountable, and able to move work forward even when conditions are ambiguous. Detail-oriented and process-minded, while staying practical and outcome-focused. Comfortable operating in a fast-moving environment with evolving systems and business priorities. Values security, audit readiness, and operational reliability as part of solution design and implementation. Education Bachelor''s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience). Nice-to-Have Assets Experience supporting Finance-led initiatives, operational reporting, or system-enabled process improvement. Experience working in a mid-sized or growing organization where processes are evolving. Familiarity with tools such as Jira, Confluence, Trello, Visio, Lucidchart, Miro, or equivalent. Background supporting system implementations, integrations, or vendor platforms. Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew''s recruitment team. Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us '''' Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.
Job Title
Business Analyst