Job Title

Job Overview We are seeking a dedicated and compassionate Housing Retention Worker to play a vital role in supporting residents in maintaining stable housing. In this energetic position, you will serve as a key advocate, providing personalized assistance to individuals facing housing challenges. Your proactive approach will help prevent homelessness by offering crisis intervention, navigating complex landlord-tenant relationships, and ensuring compliance with housing regulations. This role offers an exciting opportunity to make a meaningful difference in the lives of residents while working within a dynamic, team-oriented environment committed to social impact. Housing Retention Co-Ordinator Monday Friday, 9:00 5:00 p.m hours/week) (Some evening/weekend/on-call hours may be required) Rate of Pay: $51,000/year Benefits: Employee Assistance Programme, Health Care Spending Account Report to: Housing Manager Number of Positions: 1 FT, 1-year contract Inn From the Cold (IFTC) strives to meet the needs of people who are homeless or at risk of becoming homeless in York Region. We work with the community and collaborate with our partners to support those with basic to complex needs. IFTC''s work is housing-focused and trauma-informed, offering a continuum of services and programs that allow us to partner with our clients on their journeys out of homelessness. IFTC promotes a healthy, safe workplace and has created an intentional culture of wellness for all staff, volunteers, and clients. Job Responsibilities: Provide trusted, person-centered assistance and guidance to clients who are recently housed and/or at risk of losing their housing. Provide appropriate intervention to assist former emergency housing, Stability Now, Please Come Inn, and Drop By clients to retain their housing. Provide informal counselling, crisis prevention and intervention, and conflict resolution coaching. Work collaboratively with partner agencies to ensure housing stability. Assist vulnerable clients transitioning out of emergency shelter and into housing. Complete VI SPDATs and create individually focused housing stability plans for all housed clients. Provide continuous support as plans are implemented. Conduct and co-ordinate tenancy education sessions, invite guest speakers, evaluate sessions and seek feedback re: housing related needs from clients. Work collaboratively with other IFTC staff and programs. Administrative/Communication: Case notes and incident report documentation (HIFIS) Data collection and reporting, as required (with support from supervisor) Document Housing Stability Plans Participate in bi-monthly one-on-one supervision meetings and an end of contract performance review with the Housing Manager Participate in All Staff Meetings. Clean driving abstract, valid driver''s license, and access to a reliable vehicle with an insurance rider ($2M liability) to transport clients is required (costs can be covered by IFTC) Health & Safety: Ensure all Health & Safety, psychological wellness, and IPAC guidelines are followed as per IFTC policies Adhere to all IFTC policies, including Working off-site, Confidentiality & Maintaining Professional Boundaries policies Report any relevant health & safety concerns to the Housing Manager Skills, Knowledge, Qualifications & Experience: Degree/Diploma in social/human services field or other relevant discipline, or an equivalent combination of education, training and experience Communicate effectively in English, both written and verbally Demonstrate advanced interpersonal skills specific to the role, including de-briefing, active listening, conflict resolution, problem solving, and the ability to form supportive relationships with marginalized individuals Strong risk assessment skills, with an ability to support clients in distress and de-escalate challenging situations Demonstrated ability to participate and contribute in a team environment with an inclusive, collaborative approach, and engage in trauma-informed practice Ability to work under minimal supervision and act with a high degree of independent judgement, taking action on a variety of matters as required Ability to provide and receive constructive feedback Knowledge and understanding of the issues associated with homelessness and/or socially isolated adults Knowledge of concurrent disorders and experience with the continuum of addiction and mental health services Demonstrated commitment to continual learning in providing services to the homeless population Proven ability to work in a stressful and changing work environment Physical ability to carry out the duties of the position Vulnerable sector screening prior to commencing work is essential Level 1 Occupational 1st Aid and CPR certificate is required prior to commencing work Food Handler''s certificate prior to commencing work is an asset To apply, submit your resume and cover letter to Please quote Housing Retention Coordinator in the subject line. We thank all candidates who apply, however only those selected for an interview will be contacted. Inn From The Cold is an equal-opportunity employer. We strive to foster a workplace that reflects the diversity of the community we serve and are committed to an inclusive, barrier-free work environment and recruitment and selection processes. If you require disability-related accommodation during this process, please inform us of your requirements. Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: $51,000.00 per year Benefits: Employee assistance program Work Location: In person