Our client, a leading financial services organization, is seeking a Bilingual Customer Service Officer - Senior to join their team. Job Title: Bilingual Customer Service Officer - Senior Location: Toronto, ON Pay Range: $24.5 Shift: 9Am to 5pm Whats the Job? Interact with internal teams to provide information and resolve inquiries about products and services Handle and resolve escalated complaints efficiently and professionally Input and update information in the system based on requests received from front office teams Refer unresolved issues to designated departments for further investigation Support investigative scenarios and ensure service level agreements are met or exceeded Whats Needed? Fluent in both English and French to support communication via phone and email Strong interpersonal and communication skills Ability to handle multiple inquiries and prioritize effectively Experience in customer service or call center environments is preferred Willingness to work evening and overnight shifts as required Whats in it for me? Opportunity to work in a dynamic and supportive team environment Potential for overtime and contract extension or conversion Hybrid work model with minimal in-office presence Competitive pay rate aligned with bilingual skills Gain valuable experience in the financial services industry If this is a role that interests you and youd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the Worlds Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title
Bilingual Customer Service Officer - Senior