Job Title

3-4 days on Site Salary: 23-24/hr T4 12 Month contract with extensions Required Skills & Experience1+ years as a Customer Service Advisor to complex/high worth clientsBanking ExperienceBilingual in both French and English (written and verbal)Great with technology and can adapt to various software'sJob DescriptionThe successful candidate will provide exceptional, daily operational service support to grow the Banks market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients. Reviews similar activities of other clients in the same industry, providing assistance and guidance relative to industry best practices. May be able to apply interest adjustments based on limits. Ensures that tickets are resolved and closed as per the clients expectations and to their satisfaction. Demonstrates an in-depth understanding of product and service , by providing needed information or directing clients to the appropriate source. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Gathers and formats data into regular and ad-hoc reports, and dashboards. Participates in audit and customer issues resolution, correct irregularities escalate as per established procedures. Identifies process improvement opportunities for better efficiency in meeting the needs of current clients.