Job Title

Company DescriptionAccrue is a team of experts dedicated to helping brands excel in digital retail and navigate the complexities of eCommerce marketplaces. By leveraging talent, data, and creativity, Accrue enables brands to grow faster, outperform competitors, and sell effectively across various online platforms. With a focus on providing tailored solutions, Accrue empowers businesses to accelerate their eCommerce success and achieve long-term growth. Join a company passionate about making a difference in the world of digital commerce.Role Type: Hybrid in Toronto Team Size: 3 Direct Reports Focus: Amazon (SC/VC), Walmart etcThe MissionWe are seeking a high-caliber Retail Operations Lead to bridge the gap between 'Brand Beauty' and 'Operational Muscle.' You will lead a team of three to manage the end-to-end retail lifecycle for our clients. One day youll be reviewing a Brand Stores aesthetic flow; the next, youll be deep in a spreadsheet auditing Vendor Central shortage claims or building a PO forecast.This is a Hybrid role designed for a leader who thrives on face-to-face collaboration for strategy and team-building, while maintaining the discipline to drive deep-dive analytical work remotely.Key Responsibilities1. The 'Back Office': Finance & LogisticsInventory Forecasting: Architect demand models to prevent OOS (Out of Stock) scenarios while balancing IPI scores and storage limits.Cost & Recovery: Conduct regular P&L 'health checks.' You are responsible for identifying margin leaks, disputing invalid chargebacks, and managing the reconciliation of shortage claims.Price & Promo Architecture: Oversee MAP monitoring and promotional calendars, ensuring pricing strategy aligns with client contribution margin goals.2. The 'Digital Shelf': Content & UXCatalog Integrity: Direct the team on complex variations, listing troubleshooting, and Brand Registry protection.High-Conversion Content: Oversee the SEO strategy, A+ Content, and Storefront designs to ensure we aren't just driving traffic, but converting it.Account Health: Act as the ultimate 'fixer' for account suspensions, policy warnings, or suppressed listings.3. Hybrid Leadership & Team OpsTeam Management: Lead, mentor, and audit the work of 4 Retail Operations Specialists.SOP Development: Build the 'Agency Playbook'standardizing how we handle everything from flat files to financial disputes so the team operates like a well-oiled machine.Client Strategy: Join high-level client meetings to translate 'Amazon-speak' into clear business outcomes and growth opportunities.Who You AreThe Hybrid Pro: You know how to maximize in-office time for whiteboarding and 1:1s, and youre a pro at using Slack/Project Management tools to keep the team on track when remote.Platform Expert: You have 5+ years of experience. Youve 'seen it all' in both Seller and Vendor Central and don't flinch when Amazon changes its API or UI.Analytical & Creative: You can tell if a lifestyle image is off-brand, but you can also write the XLOOKUP that finds a $10k discrepancy in a settlement report.RequirementsLocation: TorontoTechnical: Advanced Excel (Power Query or complex modeling is a plus).Communication: Ability to explain to a CEO why their Vendor Central 'Profit' doesn't match their bank account and how you're going to fix it.The 'Why Us' SectionBest of Both Worlds: Enjoy the energy of a collaborative office and the focus of home-office days.Impact: Youre not just a cog; youre the architect of the retail department.Competitive compensation package with health & dental benefits.