Job Title

Cascadia Motivation AIR TEAM TRAVEL COORDINATORIndustry:Incentive travel & RewardsLocation:Red Deer Alberta Employment TypeFull- TimeExperienceDirector/Mid-SeniorJob FunctionAir Team / Travel ServicesJob DescriptionPosition Overview:The Air Team Travel Coordinator is responsible for the accurate, efficient, and timely handling of air travelbookings and ticketing processes. This position plays a key role in supporting the day-to-day operations of the travel team, ensuring high levels of client satisfaction and internal compliance. The ideal candidate will have hands-on experience with Sabre, TRAMS, and BSP reporting, and a passion for delivering excellent customer service.Key Responsibilities: Reconcile and manage the daily interface between Sabre (GDS) and TRAMS accounting system,ensuring all transactions are accurately recorded and mapped. Run and review BSP reports on a weekly basis; ensure compliance with IATA regulations and verify allticketing transactions are processed correctly. Monitor, check, and action all queues in Sabre across multiple pseudo city codes (e.g., N155 and GW6A),ensuring timely processing of schedule changes, cancellations, or new bookings. Monitor shared inboxes and individual email accounts to respond promptly and professionally to client and supplier inquiries. Provide exceptional customer service by assisting clients with all aspects of air travel, includingreservations, rebookings, upgrades, cancellations, and travel advisories. Answer incoming calls in a courteous and efficient manner, handling client needs or directing calls toappropriate team members. Input and maintain accurate client and booking data in internal systems; ensure proper documentation and audit trails are in place. Prepare and issue invoices related to air transactions in compliance with agency policies and accountingpractices. Attend regular team meetings, vendor training sessions, and company updates to stay informed on newpolicies, technology changes, and industry updates. Maintain electronic and paper files related to bookings and ticketing in an orderly and accessible format for auditing and operational needs. Perform general administrative duties as assigned by management, supporting the broader goals of theAir Team and the travel department.Desired Skills & ExperienceMinimum 13 years of experience in a travel services or corporate travel environment preferred. Proficiency in Sabre (GDS)required. A certificate or diploma in Travel and Tourism, Tourism and Hospitality Management, or completion of industry-Recognized IATA courses are considered a strong asset. Professional certifications such as Certified Travel Associate (CTA),Certified Travel Counsellor (CTC), or equivalent, is also highly valued. Experience with TRAMS or similar back-officeAccounting software preferred. Knowledge of BSP processes and IATA compliance is desirable. Strong organizational and multitasking skills. Excellent written and verbal communication skills. Strong attention to detail and commitment to accuracy.Ability to work independently and collaboratively within a fast-paced environment. High level of professionalism and customer service orientation.We reward success competitive salary, generous commissions, professional development opportunities, international travel and a health and benefits plan.'Motivation is the art of getting people to do what you want them to do because they want to do it.' -Dwight EisenhowerMeet Cascadia MotivationCascadia Motivation is a performance improvement company whose sole priority is to improve our clients' business results.Since 1984, we have designed and delivered Incentive Travel, Merchandise Rewards and Loyalty Programs, Meetings & Conferences, Corporate Retreats, Continuing Education, Employee Engagement initiatives and Site Selection services.Our experience, expertise, and commitment to delivering high-quality service are focused on achieving the results our clients expect.We have time-tested and proven methods for improving sales, boosting business performance, strengthening relationships, inspiring loyalty, rewarding success, creating impact and motivating action.www.cascadiamotivation.com