Job Title

Outwitly Inc. is a women-owned, UX and service design talent solutions partner, consultancy and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to challenge the status quo, create innovative solutions, and build products and services that people love.Were always looking for experienced Service Designers who can see the whole picturepeople, processes, policies, platformsand design experiences that actually work in the real world. As a Senior Service Designer, youll help untangle complex services and turn them into experiences that are clear, coherent, and human. Youll work across discovery, strategy, and deliveryoften connecting the dots other do not see.We arent hiring for a specific opening right now, but we're always looking for talented designers for future projects. We build relationships with great designers over time and bring people in when theres a meaningful opportunity to do impactful work together.What Youll Do8+ years of hands-on experience in service design, design strategy, or a related field, working on multi-touchpoint systemsA strong portfolio showing systemic thinking, service blueprints, and evidence of how your work influenced organizational changeExperience designing for complex environments, such as large-scale public sector initiatives, healthcare systems, or enterprise transformationsConfidence facilitating workshops with diverse stakeholders and navigating complex institutional hierarchies to drive consensusA systems-thinking approachyou care about how the 'backstage' processes enable the 'frontstage' experienceComfort working remotely with distributed teams and managing asynchronous collaboration effectivelyClear communication skillsthe ability to tell a compelling story about the value of service design to non-designersNice to HavesExperience with SaaS or digital transformation within legacy industriesExpertise in inclusive design and accessibility within public servicesKnowledge of change management or organizational designExperience coaching or mentoring teams through a design thinking transitionOutwitly Inc. is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion, and collaborating with team members and candidates to identify and remove barriers to employment. We welcome and encourage applications from all persons and will work to find reasonable accommodations at all stages of recruitment and throughout a team member's employment.This position is not open to staffing agencies or third-party recruitment services. No communications from these companies will be responded to.