Job Title

This is a fully Remote 3 Month Contract + Possibility of ExtensionJOB DESCRIPTIONOn a day to day, you will be agile, adaptive to change, and a quick learner. You work with your fellow EHC team members to provide technical support and expertise to our stores, GECs, Distribution Centres, and corporate employees. More than just solving incidents, you are empowered to find creative and innovative solutions, and collaborate with other experts in the EHC to ensure problems are resolved efficiently. You play an important role in identifying the needs of our employees and providing personalized support. If necessary, youll escalate complex issues and collaborate with team members with more specialized knowledge to resolve them i.e. one of our Support Analysts. REQUIRED SKILLS AND EXPERIENCEDemonstrated Customer Service Experience within a technical environmentExperience w/ AD/Microsoft TechnologiesExperience with IT software & hardware troubleshootingExperience providing remote assistance (communicate effectively over the phone, email and in person)Experience with Active DirectoryExperience in a Ticketing environment or with ticketing systems ( strong preference for ServiceNow)Friendly, upbeat, and optimistic with an interest or passion in tech, continuous learning, creative problem solving and collaboration NICE TO HAVE SKILLS AND EXPERIENCEBackground or education in a technical field is a plusExperience with L1 NetworkingTroubleshooting experience with Microsoft technologies / ZoomExperience with ServiceNowExperience troublehshooting POS systems