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Job Summary Service Area: Office of the CAO Department: Finance Division: Revenue and TreasuryWork Location: City Hall, 1 Carden Street Work Mode: Hybrid Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 vacant positionSalary Range: $33.65 $41.29 per hour Affiliation: CUPE Local 973 Posting Period: February 3, 2026 to February 17, :59 p.m. Why Join the City of Guelph? When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph''s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city. What we offer We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer: Paid vacation days, increasing with years of service Paid personal days; Hybrid and flexible work arrangements; Defined benefit pension plan with OMERS, including 100-per-cent employer matching; Extended health and dental benefits, including Health Care Spending Account; Employee and Family Assistance Program; Parental leave top up program; Learning and development opportunities including tuition assistance Employee recognition programs. Position Overview Resumes are being accepted for the position of Utility Billing and Collection Clerk II within the Finance department. Reporting to the Supervisor, Utility Billing and Collections, the successful candidate will coordinate accurate billing, timely collections, and excellent customer service while maintaining compliance with applicable policies and regulations of water, wastewater and stormwater utility accounts. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city. Key duties and responsibilities Responsible for the set up and maintenance of assigned cycles accounts for water, wastewater and stormwater billing, and assist Clerk with all other account set up and maintenance. Perform tasks related to the accurate and timely billing of water accounts including bill analyzing billing exceptions and assessing and resolving errors and exceptions. Process water, wastewater and stormwater billing, printing, and mailing in line with billing schedules, specific to assigned cycles and act as back up to Clerks for all other accounts. Create and track service orders for completion, advise clerks of results for billing. Liaise with Environmental Services for information on work orders, services installed, meter repairs/replacements and any changes that would impact billing. Responsible for validating different types water meter reads based on reading schedule, processing reads, resolving customer access issues, updating account and billing information and performing validation and variance activities, for assigned cycles and accounts and act as back up for Clerks for all other accounts. Responsible for escalated estimated and access issues for accurate meter reading. Perform tasks for final billing, closed and terminated accounts based on ownership or account changes, review reports to identify account changes. Calculate and apply rebates and adjustments related to billing upon receipt of applications, provide notification to customers and file supporting documentation. Respond to customer billing inquiries, ensuring a high level of professionalism and in accordance with Municipal standards and requirements. Assist with customer inquiries regarding water billing and collections, processing payments and arrears accounts. Back up Clerks with processing payment on the various platforms and online payment portal and balance payments, as required. Set up, process and maintenance of pre-authorized payment plans including initial enrollment, changes, cancellations, payment amounts, timely resolution of discrepancies, bank transfers and returned item adjustments and removals, process correspondence to customers. Set up, process and track payment arrangement plans monthly to ensure compliance. Responsible for resolving payment issues, research to find solutions and process refunds. Responsible for collection of arrears including final notices, arrears letters, transfer to property tax adjustments and notifications, handle collection and arrears account inquiries. Perform system testing to ensure accuracy, process alignment, and compliance with bill system updates/upgrades and new services with respect to assigned responsibilities. Perform month end reconciliation using general ledgers, JD Edwards and submit for approval. Main point of contact for Meter reading activity, handle issues with meter reads and liaise with vendor to resolve issues. Identify, resolve and record discrepancies to ensure reconciliation of month end revenue summary reports. Calculate and perform adjustments related to the billing of new connections, current accounts and final bills. Perform accounting duties with respect to revenue related transactions including journal entries.Understand Privacy Legislation and its application within the department. Other duties as assigned. Qualifications and requirements Experience related to the duties listed above, normally acquired through a 2-year college diploma in Business Administration with a focus in accounting or a related discipline and 3 years experience in billing and collections. Candidates with an equivalent combination of education and experience may be considered. Experience with handling complex customer inquiries. Experience with utility billing and collections specifically in water, wastewater and stormwater will be considered an asset. Familiarity with water billing compliance requirements and regulations. Ability to perform reconciliations and balancing of daily transactions. Ability to make quick, accurate decisions with minimal supervision or supporting procedures. Experience with Central Square (Naviline), Amanda, and JD Edwards, would be considered an asset. Completion of the Municipal Tax Administration Program through OMTRA will be considered an asset. Successful candidates will be requested to complete this program within 2 years of hire. Must possess a good understanding of relevant accounting practices and principles. Excellent mathematical skills and an aptitude for figures, thoroughness and attention to detail and accuracy are critical to this position. Intermediate computer skills with Microsoft Office (Word, Excel and Outlook). Excellent oral & written skills with the ability to communicate and establish effective working relationships with all levels of staff and stakeholders. Organizational skills with the ability to manage multiple tasks and prioritize work in a demanding environment while meeting inflexible deadlines. CMRP or CMTP designation from OMTRA is considered an asset. Hours of work35 hours per week, Monday to Friday, between the hours of 8:30 a.m and 4:30 p.m. This position is eligible for hybrid and flexible work arrangement options (as per current corporate policy). How to applyQualified applicants are invited to apply using our online application system by February 17, 2026. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology. Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization''s needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance. Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.