Job Title

We are looking for a Customer Support Representative who is passionate about providing excellent customer service to our clients and who will maintain and increase industry-leading customer satisfaction scores. This role is based full time on site at our Markham warehouse. You''ll serve as the primary point of contact for customer inquiries related to shipments, warehousing, and account support. You''ll be responsible for resolving issues quickly and accurately, maintaining strong client relationships, and ensuring high levels of satisfaction. Role details: We are actively hiring to fill this specific position. Hourly Rate: $20-22 per hour Location: On site, YYZ5 Key Responsibilities: Respond to customer inquiries via email, phone, and web portal with professionalism and urgency Track and trace shipments, provide ETAs, and coordinate with carriers, transportation partners and warehouse teams Address and resolve customer complaints, ensuring a positive customer experience. Resolve delivery issues, delays, or service disruptions and escalate as needed Collaborate with internal departments, including operations, dispatch and sales, to ensure customer needs are met. Maintain accurate records of customer interactions and service issues in the CRM Identify trends in customer issues and suggest improvements to processes and tools Identify and escalate priority issues to the appropriate channels. Continuously improve knowledge of our services and industry trends to better assist customers. Participate in training sessions and team meetings to stay updated on company policies and procedures. What We Are Looking For: 2+ years of experience in customer service; logistics or transportation industry preferred Experience in project management and/or sales roles Strong written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Detail-oriented with solid problem-solving skills Experience with TMS, WMS, or CRM platforms is a plus Positive, team-first attitude and a passion for helping others Exceptional client service mentality Team player with excellent interpersonal skills Experience working in a fast-paced start-up to scale-up environment Familiarity with Front is an asset Fluent French or Spanish is an asset Why Join Us? We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada''s fastest-growing companies. We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a safer workplace, we would love to hear from you. GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt''s recruiting process, please let us know by contacting your recruiter''s point of contact, and we will do everything we can to accommodate you. At GoBolt, we value innovation and efficiency. In line with Ontario''s Working for Workers Act, we utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.