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Job Title: Bilingual Mortgage Discharge Administrator Location : Waterloo Ontario CAN N2J 4C6 Work Arrangement: Fully Remote - Open to candidates within Ontario Contract Duration: 1 year Schedule: MondayFriday, 9:00 a.m.5:00 p.m hours/week) Job Profile Description We are looking for a collaborative individual with experience in mortgages or banking to fill as a Bilingual Mortgage Discharge Administrator. The ideal candidate will handle intricate mortgage discharge requests, including the preparation of discharge statements and the completion of final discharges. Responsibilities: Efficiently process intricate discharge requests, ensuring accuracy and adherence to service level agreements. Navigate and resolve situations, influencing decisions to meet or exceed expectations and standards. Support the team in meeting urgent deadlines and collaborate closely with customers, advisors, lawyers, and notaries. Quickly address and resolve inquiries from internal and external clients via phone or email. Foster strong collaborative relationships with internal departments by delivering exceptional customer service. Identify opportunities for workflow improvement and enhanced client service. Handle escalated complaint investigations. Adhere to Bank policies and standards for necessary information and documentation in mortgage discharges. Maintain thorough documentation of calls and outcomes using various Bank systems. Candidate Requirements/Must Have Skills: Bilingual proficiency in French and English (spoken and written). Minimum 1 year experience in mortgages, banking, or financial services, particularly with mortgage discharge processes. Knowledge of residential mortgage products and related documentation requirements. Proficiency in MS Office and comfort navigating multiple banking systems. Soft Skills: Ability to collaborate with geographically dispersed teams and build strong internal relationships. Exceptional customer service skills with the ability to handle inquiries from clients, advisors, lawyers, and notaries. High attention to detail and strong accuracy when preparing discharge statements and documentation. Ability to work in a high volume, fast paced environment while meeting strict deadlines and service level agreements. Effective communication and problem solving skills, including handling escalations and complex situations. Strong organizational and time management skills to manage multiple requests simultaneously. Nice-To-Have Skills: Previous banking experience is an asset. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian''s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian''s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process. Note: Dexian Canada will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment and Assessment/Selection Processes.