Job Title

Studio General Manager Full-Time // 75% In-Studio, 25% WFM About Kolm Kolm is Vancouvers immersive hot cold breath studio. A contemporary, science-backed, hospitality-led experience designed to help people feel happier, calmer, and more connected. Through guided and self-guided sessions, we blend sauna, ice bath, breathwork, somatic tools, aromatherapy, and sensory curation to create meaningful, transformative journeys. Every detail matters at Kolm. Our culture is rooted in excellence, accountability, presence, and compassion. We are looking for a Studio General Manager who thrives in an in-person, high-touch environment and who brings strong operational rigor, proactive problem solving, and a hospitality-first approach. Our vision is to grow to 50 locations across North America in the next 10 years. There is ample opportunity to grow with us. About the Role The General Manager is the operational leader responsible for the daily excellence of the studio. They ensure smooth execution across guest experience, staffing, facilities, sales support, and on-floor operations. This role is deeply embedded in the studio - present, attentive, and acting as a constant anchor of hospitality and consistency. This position reports directly to the Founders, and directly manages Assistant GM, Front of House, Back of House, and Guides. Who You Are You are a natural leader. You are grounded, warm, and deeply present. You love being on the floor and in the action. You take pride in running a tight ship, noticing everything before others do. You thrive in structure, checklists, and operational clarity. You hold compassionate but firm boundaries. You can identify problems and fix them before they become issues. You care about people and elevating their experience. You regularly attend Kolm sessions. You dont just work at Kolm you live and breathe the brand. This role requires someone who is: Calm, clear, and solutions-oriented Process oriented, who excels at creating processes for everything Obsessed with details, consistency, and follow-through A strong communicator who can train & lead staff as well as uphold standards Comfortable enforcing punctuality and operational policy with all staff Proactive in resolving issues rather than reporting them Naturally hospitable and enjoys being in studio Invested in the Kolm brand, mission, and experiential integrity Key Responsibilities In-Studio Leadership & Hospitality Feel at home in the studio as the primary on-floor leader during shifts, embodying warmth, presence, and hospitality excellence. Notice the smallest things out of place and strive for perfection in studio presentation. Address guest questions, concerns, and escalations with empathy and clarity. Model the Kolm experience ensuring all sensory, operational, and emotional touchpoints are delivered consistently. Regularly attend Kolm sessions to stay fully connected to the guest experience and identify opportunities to improve flow, hospitality, and systems in real time. FOH & BOH Team Support & Coaching Lead all recruiting, onboarding, and training for FOH/BOH roles. Coach, train, and develop Front of House and Back of House teams on hospitality, procedures, communication, and operational flow. Continually upping staff standards. Ensure staff is following correct procedures, standards, and SOPs. Provide consistent and timely feedback to FOH/BOH with clear follow-through. Operational Excellence & Standards Oversee all day-to-day execution with uncompromising detail: opening/closing, cold tub ops/chemical ops, turnover timing, scent protocol, cleanliness, locker usage, first-timer flow, and safety. Enforce punctuality and policy adherence for all staff, including Guides, with direct and supportive communication. Ensure team success. Manage staffing adjustments and session flow in real time to preserve guest experience. Uphold Kolms brand voice, standards, and hospitality principles across all touchpoints. Maintain merchandise inventory and presentation. Technology, Reporting & Admin Manage and oversee Mariana Tek: class sign-in, waitlists, membership actions, account updates, booking issues, cancellations, no-shows, etc. Own weekly and monthly reporting, including attendance trends, membership updates, first-timers, conversion funnels, SG usage, and operational KPIs. Help maintain accurate documentation, SOP updates, and internal communication systems. Payroll Prepare, review, and process payroll cycles with precision. Ensure timecards, hours worked, SG rates, and bonus structures are accurate and submitted on time. Follow up with staff proactively to resolve discrepancies. Facilities & Maintenance Resolution Perform regular facility checks to ensure the sauna, ice bath, HVAC, lighting, scent, plumbing, and equipment are functioning at the highest standard. Resolve maintenance issues directly diagnosing, troubleshooting, or performing minor fixes where appropriate. Contact suppliers, service technicians, and approved trades as needed, and coordinate appointments and repairs urgently. Ensure the space is always clean, safe, and visually aligned with Kolms design standards. Safety & Crisis Management Uphold safety protocols for sauna exposure, cold immersion, breathwork, and capacity management. Manage incidents calmly and follow escalation procedures when necessary. Maintain incident logs and ensure follow-up actions are completed. Required Qualifications 3+ years in high-end hospitality, wellness, fitness, or high-touch customer experience management. Experience managing teams (front desk, FOH/BOH, service staff) Strong on-floor leadership and comfort in a highly in-person role Exceptional attention to detail and organizational systems Ability to communicate clearly, directly, and with compassion Demonstrated operational problem-solving in fast-paced environments Strong proficiency with Notion, Slack & Mariana Tek or the ability to learn systems quickly Available for early mornings, evenings, weekends 1x+ Weekly attendance at Kolm sessions Nice-to-Haves Embodied practice with sauna, ice bath, breathwork, meditation, somatics or other mindfulness practices Familiarity with Mariana Tek, Notion and Slack. Experience in running 7 day a week high touch wellness, fitness or hospitality business Experience with membership sales or guest education Strong interest in community-building Background in Data Analytics Benefits Compensation: $70,000 - $80,000 depending on experience Flexible schedule 3 weeks Vacation Complimentary unlimited membership Career development directly with Founders Friends and family passes Retail and product discounts Team events Premium, wellness-focused environment Investment in your development through formal independent training courses Partner services access About Us Our mission is to provide a learning ground for personal growth. To create a space for connection and a community of like-minded growth-seekers. We believe the path of personal progress is an endless practice, and we go farther by walking that path together. Our class programming balances Western psychology, neuroscience, and scientifically backed hot and cold protocols with proven Eastern philosophy principles and practices such as meditation, breathwork, visualization, somatics and bodywork. We illuminate the path to find Kolm within by imparting tools of self-regulation that can be used within our space and beyond our walls, making our community happier and healthier. You will help people transform their lives by improving their courage, health, connection to their emotions, and relationship with themselves. Join us to drive the future of holistic wellbeing physical, and mental, to help our community become their happiest and healthiest self. Kolms vision is to expand multiple Canadian and international locations within the next 10 years. There is ample opportunity to grow within our company alongside the business. To Apply Please do not apply through linkedin. Send your resume and cover letter to [email protected] using subject line APPLICATION: GENERAL MANAGER. Application Deadline February 20th. Only shortlisted candidates will be contacted. #J-18808-Ljbffr