Job Title

Its not a package. Its a promise. As Canadas leading integrated freight, package, and logistics provider, weve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver its all possible because of our people. So, whether youre looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Location: Brantford, ON, CA, N3T 5L7 Shift: Monday to Friday: 4:00pm to 7:00pm (15 hours/week) Pay Rate: $21.50/hour Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Experience 3 months experience in customer service Skills Operations Management Operations Planning Operations Procedures Shipping and Receiving Operations Physical Efforts Lifting/Lowering up to 70 pounds Standing Sitting Walking Visual strain Sorting Wrist movements Posting Details Location: 052 - Brantford Working Conditions: Warehouse Environment EEO Statement Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. #J-18808-Ljbffr