Job Title

As Relay continues to scale, the reliability, performance, and resilience of our platform are no longer just technical concerns. They are core to our customer experience and business success. Relay is building a platform that SMBs can rely on every day, and our Site Reliability Engineering team is at the core of making that possible. Were looking for an Engineering Manager to lead our SRE team, responsible for the scalability, reliability, and robustness of Relays systems. This role is about more than running infrastructure or responding to incidents. Its a leadership role at the intersection of technology, people, and the business. Youll guide a highly capable SRE team, help shape reliability shows up across the organization, and ensure our systems scale safely as customer impact and complexity increase. If youre excited by technically demanding environments and energized by building strong teams, healthy culture, and effective cross-functional partnerships, this role is built for you. What You''''ll Be Doing Lead, coach, and grow a high-performing Site Reliability Engineering team; support career development, technical excellence, and ownership Own the reliability, scalability, and performance of Relays platform, ensuring our systems are resilient as the business grows Lead and evolve SRE best practices, including incident management, on-call operations, SLIs/SLOs, and error budgets Partner closely with Engineering,, and Data teams to ensure reliability and scalability are built into every feature we ship Drive continuous improvement through post-incident reviews, root cause analysis, and preventative action Guide infrastructure and platform investments to support long-term scalability, security, and operational efficiency Define and track key reliability KPIs (e.g., uptime, latency, incident frequency, MTTR) and use data to inform priorities and decisions Champion a culture of learning, operational excellence, and running towards problems across the engineering organization Who You Are You have 3+ years of experience managing or leading engineers and 6+ years of experience in Site Reliability Engineering, Platform Engineering, or Infrastructure roles You have a strong track record of owning and improving system reliability, scalability, and performance in production environments Experienced in improving observability, performance, or operational maturity at growing companies Youve led teams through incident response, postmortems, and reliability improvements, using data and clear accountability to drive better outcomes You have a strong foundation in operating and scaling production systems in cloud environments (e.g. AWS), and modern infrastructure practices (IaC, CI/CD, monitoring, alerting) You have a proven record of partnering with Product and Engineering leaders to balance delivery velocity with long-term reliability and operational excellence Youre a leader who knows how to coach, motivate, and grow engineers while setting a high bar for ownership, quality and technical excellence Youre highly collaborative and experienced in leading cross-functional initiatives that span engineering, product, and operations You thrive in fast-paced, ambiguous environments and are comfortable leading through change as the platform and organization scale Bonus Points Youve built or scaled an SRE or platform team at a growing fintech startup You have experience supporting high-availability, customer-facing systems in fintech or other regulated environments Youre familiar with SRE best practices such as SLOs, error budgets, and capacity planning at scale The Interview Process: Stage 1: A1-hour Google Meet call with a member of the People team Stage 2: A 1-hour Google Meets video call with the hiring manager (VP of Engineering) Stage 3: A 1-hour in-person interview with a member of Relays senior leadership team Stage 4: A 1-hour live technical assessment via Google Meet, or in person, with a panel of interviewers (technical leaders & stakeholders) Our Commitment To You: Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents. Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.> Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive. Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us. Dog-friendly space: can dogs really make you happy and healthy? We dont know for sure, but since we dont want to chance it, our office is 100% floof-friendly. Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating. Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders. Why Relay Might Be the Perfect Fit For You You push relentlessly for reinvention: Youre built to constantly ask, How can this be better? Change excites you and you drive it. You crave autonomy: We trust our team with big challenges and the freedom to solve them. If youre someone who takes initiative, is comfortable taking risks, and seeks input when needed, youll find the freedom here empowering. You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks. You treat comfort as a red flag: You seek growth. When things feel too comfortable, you lean into change. Youre excited about stepping into the unknown and navigating new terrain to create something better alongside your team. You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition and you let your work speak for itself. Youre energized by complexity and ambiguity: You enjoy tackling problems that dont come with a playbook. Youre comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward. You seek out feedback: We value directness, clarity, and respect. We believe honesty fuels great work and career growth. You see feedback as a tool for learning and improvement, and you know that open, honest dialogue is key to achieving the best results together. Youre here for more than a job: At Relay, everything we do is in service of our mission to help small businesses thrive. To drive impact and have purpose here, that mission must matter to you too. Were driving real change for small business owners, powered by truly remarkable people. At Relay, youll find the confidence to take chances, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work were all proud of. We give you the batonyou run the Relay. Whats Important to Us: Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, wed love to hear from you and figure out together if its a great fit. At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs. Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn. #J-18808-Ljbffr