Our client , a leading global life sciences and diagnostics innovator, is actively hiring a Customer Care Representative to join their team in Concord, ON ! This will be a 1-year contract! In this role, you will be facilitating Americas Customer Care Centers day-to-day phone activities, problem-solving , and ensuring the team can exceed the required level of service, performance, orders, and revenue targets. You will be part of the front-line team assisting customers and commercial organizations. Responsibilities: Demonstrate concierge customer service Manage incoming correspondence and re-direct if needed Coordinate/dispatch communications and information to field service and daily work order transfers Skills: Associates degree required 1-2+ years of customer service experience Heavy call center experience Prior experience with Salesforce.com, Oracle 11, and Microsoft Suite
Job Title
Customer Care Representative