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Job Title: Bilingual Mortgage Discharge Administrator Work Arrangement: Fully Remote Open to candidates within Ontario Contract Duration: 1 year Target Start Date: ASAP Possibility of Extension / Conversion: Potential for full time conversion depending on business needs Schedule: MondayFriday, 9:00 a.m.5:00 p.m. (37.5 hours/week) Bilingual Mortgage Discharge Administrator Job Profile Description We are looking for a collaborative individual with experience in mortgages or banking to fill as a Bilingual Mortgage Discharge Administrator. The ideal candidate will handle intricate mortgage discharge requests, including the preparation of discharge statements and the completion of final discharges. Job Posting Description Embark on a thrilling short-term opportunity within a Bank as a Bilingual Mortgage Discharge Administrator! In this role, immerse yourself in the intricacies of mortgage processing, expertly handling complex discharge requests and crafting precise discharge statements. If youre a detail-oriented problem solver fluent in English and French, ready to embrace a dynamic challenge, we want you on our team! Responsibilities: Efficiently process intricate discharge requests, ensuring accuracy and adherence to service level agreements. Navigate and resolve situations, influencing decisions to meet or exceed expectations and standards. Support the team in meeting urgent deadlines and collaborate closely with customers, advisors, lawyers, and notaries. Quickly address and resolve inquiries from internal and external clients via phone or email. Foster strong collaborative relationships with internal departments by delivering exceptional customer service. Identify opportunities for workflow improvement and enhanced client service. Handle escalated complaint investigations. Adhere to Bank policies and standards for necessary information and documentation in mortgage discharges. Maintain thorough documentation of calls and outcomes using various Bank systems. Impact: As a Mortgage Discharge Administrator, youll work alongside peers across multiple locations and teams, as well as external stakeholders, to deliver high-quality work and ensure a positive experience for customers at the discharge stage of their mortgage journey. Motivators: You are customer-focused, listening and acting for their benefit. You possess a curiosity to Client innovative solutions and enable business outcomes. You thrive in team environments and enjoy achieving goals collaboratively. You take ownership, build solutions, and prioritize what matters most. You operate with integrity and are vocal about doing whats right. You contribute to a diverse and inclusive work environment. Candidate Requirements/Must Have Skills: 1. Bilingual proficiency in French and English (spoken and written). 2. Minimum 1 year experience in mortgages, banking, or financial services, particularly with mortgage discharge processes. 3. Knowledge of residential mortgage products and related documentation requirements. 4. Proficiency in Microsoft Office and comfort navigating multiple banking systems. Soft Skills: Ability to collaborate with geographically dispersed teams and build strong internal relationships. Exceptional customer service skills with the ability to handle inquiries from clients, advisors, lawyers, and notaries. High attention to detail and strong accuracy when preparing discharge statements and documentation. Ability to work in a high volume, fast paced environment while meeting strict deadlines and service level agreements. Effective communication and problem solving skills, including handling escalations and complex situations. Strong organizational and time management skills to manage multiple requests simultaneously. Nice-To-Have Skills: 1. Previous banking experience is an asset. Education: bachelors degree preferred.