Job Title

SUMMARY The Pacific Mist Spa at the Kingfisher Pacific Resort & Spa is a leader in the Spa Industry and proud member of ISPA & Leading Spas of Canada. The Kingfisher was just named Best Hotel 2023 by the BC Hotel Association. Located in a beautiful oasis right on the water with the Serenity Gardens at the front steps. Enjoy working in this zen environment at the newly renovated spa, which is the home of the famous Pacific Mist Hydropath. Our breathtaking Spa is 10,000 square feet and is rated #1 in the Canadian Spa & Wellness Awards, Best Island Spa 2021 in the Times Colonist Victoria, Best Luxury Spa 2018 by BC Hair & Beauty Awards and Greatest Place to Work Winner 2021 in the Comox Valley Record Readers Choice Awards. The Spa Director is responsible to oversee the Pacific Mist Spas employees, services and finances. This individual must be skilled at bringing out the best in others, creating structure and organization without compromising on the details. The Spa Director owns all aspects of running the spa which includes business strategy, marketing, facility operations, revenue management, staff training and guest experience. This role collaborates with the Kingfisher Leadership Team. CORE COMPETENCES The Spa Director manages, supervises, and oversees all spa operations. It is their responsibility to ensure the achievement of sales goals, business objectives, and profitability. The Spa Director will monitor payroll and expenditures to successfully achieve the spa profit plan. They will review financial data, prepare management reports, and perform administrative functions accurately and timely. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The General Manager may assign other duties. Responsibilities include: Spa Business Development & Financials Participate in developing and implementing the strategic direction of the business, including strategic planning, budgeting, and sales & marketing initiatives Contribute expertise to budget creation and ongoing financial review and analysis Guide business decisions by maintaining an awareness of spa industry trends Develop and grow retail sales through training, sales tools and financial analysis Control ongoing service and product margin analysis to ensure profitability Develop procedures for accurate inventory control and monitoring Develop Spas Marketing Strategy and ensure a consistent image is being portrayed Maintain a strong menu of services with both exceptional artistic and aesthetic value Team Management and Support Daily interaction with the entire Spa Team ensuring positive morale and work environment Weekly/ monthly meetings with Assistant Spa Manager to set Spa goals Hold regular staff meetings to keep staff up to date on all aspects of the Spas operation Schedule adjustments in the event of illness, staff shortages when required Progressive coaching of employees when required Performance of team member three-month performance review Complete six month and one-year evaluations, staffs exit paperwork as required Assist with interview/hire Lead Management Daily observation of operational areas in department, to ensure reputable standards are achieved and accelerated Weekly/ monthly meetings with Assistant Spa Manager, Supervisors and Leads to set Spa goals Operations Timesheet check, Push entry in absence of Assistant Spa Manager. Completion of payroll if required Morning completion of Management Checklist and break assignment when MOD Guest Services Set an example of quality guest interaction at all times Follow up with guest comments Support to the team during guest issues Notify Assistant Spa Manager of all service incidents for understanding and further follow-up Assisting in all other tasks and responsibilities as designated by the General Manager Attend industry events, seminars, and continued education to maintain knowledge and aptitude of current and future industry trends Maintain an average of 40 hours per week, flexible to complete tasks and provide team/business support Compensation and Working Environment: Range $76,500.00 to $77,500.00 annual salary including bonus 1 complimentary spa service per month $50.00 cell phone allowance Discounts on spa retail and treatments Discounts on Hotel & Restaurant 3 weeks paid vacation Full health and dental benefits Relocation assistance & onsite transitional accommodation (when available) Working at an award-winning property Supportive & fun team environment Team events & parties This Job Description is eligible for change and review at any time. Additional tasks may be presented; current responsibilities may be adjusted based on workload and performance. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Bachelor degree from a university related to business Customer Service & hospitality experience required First Aid/Health and Safety training an asset Minimum 5 years Business Management/Spa education required JOB SKILLS AND ABILITIES Highly motivated and enthusiastic leader Ability to effectively communicate with people at all levels Ability to motivate and mentor a large team Forward planning and strategic thinking Provide Outstanding Customer Service Strong Conflict Management and Negotiation skills Good Time Management Physical agility and stair climbing Dependable Punctual Responsible Self-motivated Problem Solving and decision-making Organization Skills JOB REQUIREMENTS The employee must be bondable and provide a Criminal Record Check from the RCMP if requested. The employee will abide by the Ten Commandments of the Kingfisher Resort & Spa and the Mission Statement of the Resort. The employee should demonstrate a level of emotional intelligence and professionalism which will ensure our guests and co-workers have an unparalleled experience while visiting or working at the Kingfisher Pacific Resort and Spa.