Job Title

Bilingual GAP & RVI Claims Analyst Bilingual Claim Analyst GAP & Replacement Vehicle Insurance (RVI) Location: Toronto Hybrid Hours: Monday to Friday, 8:30 AM 5:00 PM (40 hours per week) Salary: Compensation range is up to $85,000 with a 15% bonus. Company Overview Our client is a licensed Life and Health Agency with Property and Casualty Broker licenses throughout Canada. Due to continued growth, they are seeking to add a key member to their team of claims professionals. Perks and Benefits Company-paid health benefit plan (starts day 1) Employees receive comprehensive health coverage fully paid by the company, effective from the first day of employment. Healthcare spending account A dedicated account is provided to help cover additional medical expenses, giving employees flexibility in managing their healthcare costs. Wellness spending account Employees can access funds for wellness activities and services, supporting a healthy work-life balance. Life Insurance Life insurance coverage is included as part of the benefits package, offering financial protection and peace of mind. RRSP The company provides a Registered Retirement Savings Plan to help employees save for their future. Employee development Opportunities for professional growth and advancement are available through employee development initiatives. Casual dress code policy A relaxed dress code promotes a comfortable and welcoming work environment. Position Summary: The Claims Analyst is responsible for evaluating, processing, and adjudicating Guaranteed Asset Protection (GAP) insurance claims and Replacement Vehicle Insurance (RVI). This role ensures that all claims are handled efficiently, accurately, and in compliance with company policies, industry standards, and applicable regulations. The analyst works closely with customers, dealerships, lenders, and internal departments to gather required documentation and resolve claims in a timely manner. Key Responsibilities: Review and analyze GAP & RVI claims submissions for accuracy, completeness, and eligibility. Evaluate supporting documentation such as loan/lease agreements, payment histories, vehicle payoff statements, vehicle Bill of sale, new vehicle prices and insurance settlement details. Communicate with claimants, lienholders, dealerships, and insurance companies to obtain missing or additional information. Accurately calculate benefit amounts on GAP and RVI based on contract terms and conditions. Determine claim outcomes and process claim settlements within established turnaround times. Document claim activity and maintain organized, up-to-date records in the claim management system. Ensure compliance with internal guidelines, regulatory requirements, and state insurance laws. Respond to inquiries and provide updates to claimants and stakeholders throughout the claim lifecycle. Identify potential fraud or misrepresentation and escalate appropriately. Assist with audits, reporting, and quality assurance initiatives as needed. Participate in training and ongoing education to stay current on policies, products, and regulatory changes. Qualifications (Required): Bilingual (English/French- oral and written) High school diploma or equivalent; Associate or Bachelors degree preferred. 13 years of experience in insurance claims, finance, or auto-related industries. Understanding of GAP & RVI products, automotive Bill of sale and financing, and loan/lease agreements. Understand total loss insurance settlement processes. Previous experience working with GAP & RVI claims or in a related auto insurance/finance field- a strong asset Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Strong proficiency in Microsoft Office Suite and claims management software. Ability to prioritize tasks and manage time effectively in a fast-paced environment.