Job Title

About UsWe are a 10+ person recruiting company specializing in working with funded startup companies, closely held businesses, and law firms. We partner closely with clients to help them scale through exceptional talent acquisition.About the RoleThe Account Manager is the clients ambassador and trusted partner throughout the hiring journey. This part-time (to full-time) role ensures clients have an exceptional experience from intake through post-placement. Youll serve as the liaison between clients and the delivery team, keeping communication clear, expectations aligned, and results on track.What You Will DoClient Success (30%)Set up and lead client intake calls.Ensure clients have an outstanding experience at every stage.Regularly update clients on progress and candidate flow.Provide creative solutions when barriers arise.Establish and maintain strong communication rhythms (weekly reports, touchpoints, follow-ups).Conduct quarterly client review meetings using the Squadron framework.Candidate Management (40%)Conduct video interviews with candidates as needed.Present qualified candidates to clients with clear rationale.Ensure smooth coordination between candidates, recruiters, and clients.Oversee feedback collection and candidate experience.Team Leadership (20%)Manage recruiting pod (sourcing team).Set weekly priorities for teams.Ensure accountability and alignment with client expectations.Coach the team on feedback and performance.Business Operations (10%)Communicate with internal leadership and other CDMs.Support process improvements and implementation.Contribute to brainstorming ways to improve client delivery and scale the business.Who You AreNatural problem solver with strong critical thinking skills.Proactive, responsive, and transparent communicator.Adaptable and flexible to client needs.Committed to delivering a white-glove client and candidate experience.Detail-oriented with excellent follow-through.Strong initiative taker and collaborator.What You Need5+ years in a client service or account management role.Ability to manage multiple clients and priorities simultaneously.Passion for continuous improvement and client relationship building.Excellent organizational and time-management skills.Experience in recruiting, staffing, or talent acquisition preferred.Core Values (How We Work)Partnership First We succeed when our clients and candidates succeed.High Standards, Always Quality and professionalism in every interaction.Ownership & Accountability We deliver on our commitments.Adapt & Innovate We solve challenges with creativity and agility.Client & Candidate Experience Above All Every touchpoint matters.KPIsMetrics may include:Client satisfaction and retention.Candidate pipeline health and quality.Time-to-fill and placement success.Timely, clear reporting and communication.Role DetailsType of Role: Remote, Part-TimeHours: Flexible, approx. 1030 hours per week to start. Likely to go full-time within 3 months. Compensation: Based on experience$25 to $30 CAD/hour