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Customer Service Representative- Parts Services (On-Site) page is loaded## Customer Service Representative- Parts Services (On-Site)locations: CAN Hamiltontime type: Full timeposted on: Posted Yesterdayjob requisition id: R1697791Job Title:Customer Service Representative- Parts Services (On-Site)Job DescriptionAs a Customer Service Representative- Parts Services (Onsite), you will interface with customers and dealers through voice, chat, email interactions to provide an exceptional customer service experience. Youll act as the frontline touchpoint for our elite clientele, handling inquiries, complaints, and providing technical support on automotive issues. As an industry leader and luxury brand, we pride ourselves in delivering outstanding products and services. Our Automotive Customer Service Representatives are brand advocates and deliver a best-in-class experience that supports and strengthens brand loyalty. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU**Worlds Best Workplaces**, **Best Company Culture**, and **Best Companies for Career Growth**As an Automotive Customer Service Representative, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers. Together, we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.WHAT YOU WILL DO IN THIS ROLEAs an Automotive Customer Service Representative, youll:* Understanding Parts Catalogue and Automotive Enthusiast: Familiarity with a parts catalogue and automotive components, including their role in vehicle operation, is highly advantageous.* Problem Solving Expertise: Strong problem-solving skills are essential for this role. You will act as a central hub, gathering information from various groups to find solutions.* Solution-Orientated Approach: This role requires a solution-orientated mindset, involving investigative work on multiple issues and the ability to integrate findings effectively.* Research Skills: While not an authoritative position, this role demands excellent research skills to thoroughly investigate issues.* Analytical Thinking: Ability to analyze problems and outline necessary steps to achieve a positive resolution.* Communication Skills: Deliver challenging messages with empathy, patience, and clear guidance.* Order Management: Review and assist with orders, check part availability, use discretion in communicating about ETA issues, support other departments, and guide them in finding and utilizing information.* Documentation: Maintaining accurate records of parts transactions, including orders, deliveries, and inventory adjustments.* Collaboration: Work with cross-functional teams and provide actionable insights back to our clients* Inventory Management: Efficiently use inventory tool to identify accurate part numbers, specifications based on VIN information.* Deliver expert customer experienceswith a smile.YOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:* High School diploma* Experience working with Automotive is an asset and preferred* Proven experience in inventory management or a related field.* Communicate effectively with various stakeholders both in written and verbal forms* Experience with the Microsoft Office Suite* Must be flexible, detail oriented, organized, able to multi-task with variety of different tools* Problem-solving skills, detail oriented with an ability to work independently and under pressure* Proficiency in fast-paced environments* Eagerness to learn new technologiesWHATS IN IT FOR YOUOne of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:* The base salary for this position is $21/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)* DailyPay enrollment option to access pay 'early,' when you want it* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more* Health and wellness programs with trained partners to help promote a healthy you* Mentorship programs that support your rewarding career journey* A modern, state-of-the-art office setting with advanced technologies and a great team* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more* A range of other perks and benefitsREIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.Location:CAN HamiltonLanguage Requirements:English (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.# **Mission:**### Hi, we're Concentrix. Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call #J-18808-Ljbffr