Job Title

Client Care Coordinator In-Home Full-Time | Hybrid | Travel Required (York Region & South Simcoe) CHATS is seeking a passionate, organized, and people-focused Client Care Coordinator In-Home to support the delivery of high-quality in-home services for seniors through comprehensive assessments, documentation, coordination, and collaboration across interdisciplinary teams. The Role Reporting to the Client Services Manager In-Home Team, HAMP (Home Adaptation & Maintenance Program) & TRRS (Tenancy Risk Reduction Services), this role plays a key operational and coordination function by conducting client needs and risk assessments, supporting ongoing case oversight, and collaborating closely with Client Care Supervisors and the broader In-Home team. You will primarily support in-home services, with occasional involvement in community programs when assessment or case management support is required. This position requires regular in-person client visits, strong documentation skills, and the ability to manage multiple priorities in a fast-paced, client-centered environment. This is a full-time position (35 hours per week), Monday to Friday, 8:30 a.m. 4:30 p.m., with occasional work outside regular business hours. This hybrid role involves working remotely, in the office, and in the community. Travel within York Region and South Simcoe is required, with a base at CHATS Head Office in Aurora. Key Responsibilities: Conduct timely, comprehensive client needs and risk assessments, with a strong focus on client safety and well-being. Collaborate with Client Care Supervisors to identify clients or situations requiring priority home visits. Provide oversight and support for priority waitlists and assessment processes. Support the delivery of in-home services through excellent customer service, team collaboration, quality improvement, and risk management. Provide operational and administrative support to the In-Home team, contributing to individual and team performance. Maintain accurate documentation, tracking, and monitoring of services using GoldCare and the In-Home Management Dashboard to support service delivery, reporting, and operational oversight. Collaborate effectively with Client Care Supervisors, Client Service Coordinators, and PSW/HSW colleagues to support integrated service delivery. Participate in community-based work as required to support assessments or case management needs. What You Bring to the Role Social Service Worker-Gerontology or related education, combined with three years'' experience with seniors and/or provision of client services in the community Strong assessment, interpersonal communication, and problem-solving skills. Excellent verbal and written communication and documentation abilities. Demonstrated skills in risk, crisis, and conflict management. Current CPR and First Aid certification. Proficiency in MS Word, Excel, Outlook, and database applications (GoldCare experience an asset). Valid Ontario Driver''s License and access to a reliable vehicle. Ability to work outside regular business hours when required. Fluency in English and French and/or additional languages is considered an asset. What We Offer: Comprehensive health and dental benefits Defined benefit pension plan Employee & Family Assistance Program (EFAP) Life and disability insurance coverage Corporate discounts through our discount portal - Perkopolis Ongoing training and professional development, including access to comprehensive e-learning programs Staff appreciation events Rewards and recognition programs A positive, supportive culture with a strong emphasis on relationship-based care Hybrid work environment Opportunities for career growth and advancement within the organization A collaborative and supportive team environment If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we''d like to hear from you This job posting is for an existing vacancy. Use of Artificial Intelligence: At CHATS, people are at the center of our recruitment process. While we may use Artificial Intelligence tools for taking and summarizing interview notes, all applications and interviews are personally reviewed by our hiring team to make the hiring decision. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process. CHATS IS AN EQUAL OPPORTUNITY EMPLOYER CHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds. CHATS continuously strives to support individual needs and differences in our recruitment & selection process and work environment that is built on inclusivity and respect for everyone. CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected. CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Our recruitment and hiring processes will be modified to accommodate disabilities, upon request. We thank all applicants for their interest, only those selected for an interview will be contacted. About CHATS Since 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year. CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities. CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.