Job Title

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers'' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Bilingual Customer Service Supervisor -Canada (Solventum)- (Mississauga Based) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers'' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients'' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You''ll Make in this Role As a Bilingual Customer Service Supervisor, you will lead the day-to-day operations of our customer support center serving customers across Canada. Your focus will be to deliver an exceptional customer experience through proactive problem-solving, strong people leadership, and operational execution. As a Customer Service Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Leading and developing a high-performing team through recruiting, onboarding, training, coaching, performance management, and recognition to drive productivity, engagement, and retention. Communicating and reinforcing policies, procedures, and operational updates; coaching to performance expectations and validating quality outcomes. Partnering with Sales and cross-functional teams to understand customer needs, drive customer-centric solutions, and ensure consistent service delivery. Owning operational performance including KPI and SLA execution, backlog management, quality assurance, and escalations; driving continuous improvement and best practice adoption. Planning and executing resource coverage to support national operations during hours of operation while ensuring transaction quality and compliance. Empowering team members to resolve customer issues effectively and improve the customer experience. Conducting audits, mentoring, corrective actions, and performance calibration to maintain high standards and consistent outcomes. Serving as the point of contact for the Courtney Park (Mississauga) facility, ensuring EH&S compliance and a safe, orderly work environment aligned with local and Canadian requirements. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor''s degree or higher (completed and verified prior to start) from an accredited institution OR High School Diploma/GED (completed and verified prior to start) from an accredited institution AND In addition to the above requirements, the following are also required: Experience managing a remote and/or hybrid team, including employee engagement, training, performance management, and team development. Four (4) years of experience managing diverse customer support teams Eleven (11) years of service, distribution, or operations experience Experience with ERP systems (e.g., SAP and/or Oracle). Experience planning, tracking, and reporting on KPIs, SLAs, and operational performance metrics. Workplace Environmental Health & Safety (EH&S) knowledge and experience. Facility management experience (site oversight, safety, operational coordination). Bilingual fluency in English and Canadian French. Ability to travel up to Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA). Additional qualifications that could help you succeed even further in this role include: Experience leading Six Sigma Green Belt projects or equivalent continuous improvement initiatives. Work location: Hybrid (23 days onsite at the Courtneypark, Mississauga office). Must live within commuting distance. Travel: Up to Relocation Assistance: May be authorized. Additional Requirements Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Vacancy Status: This is not an existing vacancy and is a new position.Applicable to Canadian Applicants. The expected compensation range for this position is - CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate''s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum''s Total Rewards offerings, please visit: Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document. Before submitting your application you will be asked to confirm your agreement with the terms.