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Who We Are CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products. A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day Location: Thorold, ON Status: Full-Time Permanent, On-Site (with ad-hoc flexibility) This posting is to fill an existing vacancy. About the Role As the Product Manager for Insurance, you serve as the central connector and knowledge hub for everything related to our insurance offerings. Your day begins by collaborating with internal teams such as Marketing, Operations, Member Services, and Finance. In doing so, you help them navigate product details, support ongoing initiatives, and ensure they have the clarity needed to move forward confidently. Additionally, you work closely with your direct report, the Insurance Relations and Product Specialist, to prioritize ongoing projects. You''re not expected to come with an insurance background, while helpful it isn''t a requirement; instead, you bring strong communication, analytical thinking, and a natural ability to build relationships across the organization. Mid morning might involve reviewing product performance trends or fielding questions from internal partners who rely on your guidance to support our members. In this role, you serve as the bridge between CAA Niagara and a diverse group of insurance underwriterscoordinating updates, clarifying requirements, sharing feedback, and ensuring product details stay aligned across all parties. You''re the person who keeps information flowing, removes roadblocks, and translates complexities into clear direction for the teams that depend on you. Throughout the afternoon, you may collaborate with Marketing on new product messaging, meet with partner underwriters about upcoming renewals or enhancements, or support sales teams with insights that help drive adoption and awareness. You play a crucial role in ensuring operational readinesscoordinating training, reviewing processes, and supporting compliance requirements (with full training provided). Your strength lies in making sure all the moving pieces stay connected, informed, and moving toward shared goals. Every day, you''re contributing to the evolution of our insurance portfolio by being an exceptional communicator, problem solver, and collaborator who thrives in a role that sits at the centre of many teams. The expected salary range for this role is $64,000.00$74, Placement within this range will be determined based on the successful candidate''s qualifications, skills, and experience. Key Responsibilities Product Portfolio & Operations Leadership Manage a multi-product portfolio, ensuring offerings are competitive, member focused, and compliant (training provided). Lead operational processes for Travel, Home & Auto, Pet, and Advisory insurance, including workflow design, quality assurance, disclosures, and incentive tracking. Partner with Marketing to drive product education, awareness, and growth. Analyze and present product performance, trends, and insights to guide decision-making. Support budgeting, reporting, and claims escalation processes. Provide daily guidance and leadership to the Insurance Process Specialist. Partner & Stakeholder Engagement Act as primary liaison with key partners and underwriters Coordinate training, presentations, renewals, and incentive programs. Foster strong internal relationships to support product adoption and member experience excellence. Compliance & Governance Learn and support compliance requirements across all product lines, including Travel certification standards (training provided). Maintain report access, secure portals, and compliance documentation. Support onboarding, refreshers, and product updates for front line teams. Qualifications What We''re Looking For You do not need insurance experience. We welcome transferable skills. Experience in product management, operations, project coordination, or vendor/partner management. Strong communication, relationship-building, and cross-functional leadership abilities. Analytical thinker with experience using reporting tools (Power BI an asset). Comfortable navigating regulated environments or learning compliance requirements. Ability to manage multiple priorities in a fast-paced environment. Experience in budgeting, reporting, or process improvement is an asset. Education: Bachelor''s degree in Business, Finance, Communications, or a related fieldor equivalent experience. Working Conditions Office-based role with frequent collaboration across departments, located in Thorold, ON. Regular computer-based work, including report development and content updates. What''s In It For You 100% employer-paid premiums for health, dental, vision, life, and travel insurance Virtual healthcare and nurse navigation support Defined Contribution Registered Pension Plan Growth, training, and development opportunities Give Where You Live program (community volunteer program) Green and Wellness Reimbursement Program Paid personal and vacation hours Interview Process Our process is designed to provide a full picture of how you would contribute to our team: Pre-screening call In-person interview Background and references Offer CAA Niagara does not currently use artificial intelligence in screening or selection of applicants. CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.