Job Title

As a Customs House Brokerage Delivery Associate, you will play a critical role in ensuring the smooth and compliant movement of import shipments through Customs. This position is responsible for supporting clients, carriers, and government agencies throughout the customs clearance process while maintaining exceptional service and accuracy. You will manage documentation, facilitate communication, troubleshoot release issues, and uphold regulatory compliance standards to ensure timely delivery and a seamless customer experience. Responsibilities: Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc. Establish the priority on shipments to be processed Accurately prepare and process customs documentation for release and final accounting Communicate with clients, carriers, freight forwarders, and CBSA officers to facilitate smooth customs clearance Process CAD entries, ensuring compliance with company policies and Canada Customs regulations. Correct Canada Customs rejected entries. Liaise with importer and CBSA to arrange and facilitate required documentation during customs examinations. Complete and close files in a timely and accurate manner, in line with company and customs policies. Manage track and trace shipment status, monitor shipment statuses, and proactively resolve delays or issues. Communicate with CBSA and other PGAs to resolve any release issues or inquire about the status of entry. Support the team by taking on additional duties as required. Requirements: Support the team by taking on additional duties as required. 3-5 years+ experience in Customs Brokerage Must have valid and current CCS Understands and can utilize the Customs tariff Experience with Cargowise (CW1) preferred but not mandatory Must know the basics of EXCEL, Word, Powerpoint, etc. Excellent communication skills both written and verbal. Multitasking and organizational skills Team player and works well on their own Hybrid work model. 3 days in office, 2 days at home Company Benefits: Medical Dental Vision RRSP+ Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more Pay Range: $50, $55,000.00 CAD The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Notice to applicants applying to positions in Canada You must be authorized to work for any employer in Canada RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing