Job Title

Exterior Subject Matter Expert (SME) Kent is expanding its Installation Services team and is looking to add an Exterior Subject Matter Expert (SME) to support our growing exterior installation business. This role is similar in scope to our Kitchen SME but focused on exterior products and services, playing a critical role in driving sales performance, service consistency, and exceptional customer experience. Responsibilities Serve as the primary Subject Matter Expert for exterior installation products and services, supporting stores and Installation Services teams Build and maintain strong vendor and supplier relationships, supporting product training, processes, and continuous improvement Act as SME on complex and multiunit exterior projects, supporting project execution customer satisfaction Capture, centralize, and share best practices to drive consistency and improve the customer experience across all locations Support the development and delivery of training and onboarding programs for new and existing Installation Services associates Provide sales oversight and support for rural or smaller locations without dedicated department managers, including performance support and onboarding Partner closely with leadership on sales reporting, project execution, and continuous improvement initiatives Qualifications Strong background in exterior products, construction, or trades, with a solid understanding of installation services Sales experience, ideally within a retail, home improvement, or installation environment Excellent communication and relationshipbuilding skills Ability to work independently and influence without direct authority Comfortable supporting multiple locations and stakeholders Preferred Experience supporting multisite retail or field operations Bilingual (English/French) considered an asset What We Offer Company Vehicle Annual Bonus Incentive Opportunities Wellness Program Employee and Family Assistance Plan Employee Discounts Medical, Dental, Vision, RRSP Matching, and PTO benefits Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization About Us Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and is a team of 20,000 dedicated employees. We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. About The Team Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and knowhow, quality products, and everyday great prices. We focus on the development of our people and promote a culture of continuous improvement and innovation. #J-18808-Ljbffr