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Job Title: Senior Cloud and Unified Communications Specialist Vacancies: This posting is for 1 new role. Location: Toronto, ON | Ottawa, ON | Montreal, QC Work Model: Hybrid Work Model Salary Band: 6 ($64,000 - $96,000 CAD) Overview The Canadian Cancer Society (CCS) is seeking a Senior Cloud and Unified Communications Specialist to guide the integration, automation, and governance of cloud platforms (primarily Azure and Microsoft 365), focusing on unified communications and identity management. This role is hands-on with cloud-native infrastructure, operational automation, and vendor management to ensure reliable, secure, and efficient service delivery. What Youll Be Doing Cloud platform integration, automation, and governance: design, implement, administer, and govern Azure and Microsoft 365 cloud-native data and infrastructure platforms, including Entra ID, Exchange Online, SharePoint, Teams, Power Platform, Azure DevOps, and Intune. Ensure seamless integration of computer, networking, databases, analytics (Microsoft Fabric, Power BI, Data Factory, Synapse), and end-to-end data governance through Microsoft Purview. Provide subject matter expertise integrating Freshservice, RingCentral, Microsoft 365 Teams, and Exchange Online with Entra ID (single sign-on, conditional access, multi-factor authentication) and other business-critical apps. Evaluate and understand complex, end-to-end operational processes to identify inefficiencies and opportunities for automation and AI-driven enhancements. Design and implement automations/workflows using Power Automate, Power Apps, PowerShell, Microsoft Graph, and scripting to reduce manual effort and improve service outcomes. Establish standards, patterns, and guardrails for identity, security, and automation in line with solution architecture and operational practices. Build/run operational runbooks (proactive checks, remediation scripts, alerting) and define service level objectives/indicator for unified communications services. Relationship building, support, and vendor management: act as escalation for complex unified communications/voice incidents, partnering with other technology teams; lead deep dive troubleshooting, root cause analysis, and post-incident improvements; manage vendor escalations with RingCentral and Microsoft. Execute changes using ITIL practices (incident/problem/change) and contribute to capacity, continuity, and service improvement planning. Documentation, training, and continuous improvement: produce and maintain architecture diagrams, process flows, runbooks, and knowledge base articles for Service Desk handoffs; deliver targeted enablement for technical staff and stakeholders; surface metrics and automation health dashboards; monitor trends and recommend enhancements to keep unified communications/telephony and identity integrations reliable, secure, and cost-effective. Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity. Other duties as assigned. Qualifications Bachelors degree in computer science, Information Technology, or a related field. Certification in relevant technologies (e.g., Microsoft, ITIL, telephony, RingCentral). More than 5 years, up to and including 10 years experience in a similar field. System/Application Integration Hands-on experience integrating identity access management with unified communications/voice and SaaS platforms; APIs, web services, middleware; on-prem to cloud integration patterns. Complex, cross-platform implementation: led end-to-end delivery of integrated solutions (planning, design, risk, transition to ops). Analysis & Solution Design Strong requirements analysis, validation, and verification; voice, application, data models; JSON/XML; ETL patterns. Programming & Development Proficiency in PowerShell, Microsoft Graph, and/or Python/SQL; building automation scripts, runbooks, and integrations. Hands-on experience with CXOneStudio and/or RingCX Workflow Studio. Troubleshooting & Technical Support Proven level 2/level 3 operations for unified communications/voice and identity-linked workflows; monitoring, maintenance, and security-minded operations. Demonstrated ability to think analytically and solve problems, communicate effectively, adapt to changing priorities, collaborate within teams, and maintain high attention to detail and quality. Bilingualism (French/English) is highly preferred, with French benefiting nationwide operations. What You Can Expect From Us CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our culture is rooted in our core values and commitment to meaningful change. We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance, and a fulfilling work environment where your efforts make a meaningful impact daily. How To Apply Qualified candidates are invited to submit their resume, cover letter, and salary expectations by February 06, 2026. We thank all candidates for their interest and advise that only those selected for an interview will be contacted. Other Information CCS is dedicated to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you! Please note that CCS models and promotes healthy lifestyles; employees are not permitted to smoke in or about CCS premises or while carrying out CCS business. Privacy Disclosure We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS, the information provided will be used for pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your rights to access or correct your information, unsubscribe from communications, or withdraw consent by selecting options within the ADP system or by contacting . For more information about our privacy practices, visit cancer.ca/privacy. Connect With Us LinkedIn | Facebook | YouTube | Bluesky #IND #J-18808-Ljbffr