Job Title

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering configurable, cloud-native insurance software. We aim to empower our people with the tools, support, and opportunities they need to grow and succeed. We are the largest cloud-based software provider for the Property & Casualty market and are trusted by many top carriers and brokers. Our culture emphasizes innovation, teamwork, and continuous learning, with an award-winning onboarding experience. Senior Customer Success Manager Insurity Marine Suite (IMS) We are seeking a dynamic and versatile Senior Customer Success Manager to drive customer success, solution adoption, and strategic growth within the Insurity Marine Suite product group. This cross-functional role blends Sales, Customer Success, Solution Consulting, and Product Expertise to deliver value to our P&C Insurance customers. The position requires Marine Cargo Insurance domain knowledge, is based in North America, and involves regular in-person engagement with clients and partners. What Our Senior Customer Success Manager Will Do Relationship Management Primary point of contact for assigned customers Accurately capture minutes and actions from meetings Prepare professional presentations/reports and effectively lead customer meetings Ensure workflow management systems and customer-facing tools are up to date Provide self-service tooling support for customers Understand and measure customer KPIs on a regular basis Maintain customer expectations and satisfaction Develop relationships with Customer System Champions Independently transition low-complexity customers from the implementations team Ensure contract compliance and accurate billing Understand customer experience and loyalty measures (NPS, references, etc.) Understand internal customer organization, political landscape, and stakeholder personalities Demonstrate knowledge of customers business challenges and how our solutions address them Identify cross-sell and upsell opportunities Enhancement Delivery Facilitate end-to-end management of cross-functional medium-complexity enhancements per product procedures Draft change requests and Statements of Work for small to medium enhancements Understand revenue recognition and account measurements Internal Processes Demonstrate competency in internal processes and practices Support continuous improvement initiatives Provide mentorship to team members Stay up to date on industry trends and best practices Other duties as assigned Who Were Looking For Minimum 13 years of experience in Marine Cargo Insurance, Logistics, or Logistics Software Minimum 13 years in a customer success-related role interfacing with customers Bachelors degree in a related field (equivalent work experience may be considered) Ability to craft succinct, audience-relevant written documentation Analytical and critical thinking skills Strong written and spoken English communication Time management, planning, prioritization, and organization Ability to handle multiple priorities or tasks Self-starter and quick learner Detail-oriented with active listening Ability to collaborate and work autonomously Flexibility and adaptability; strong change management capability Project management and process analysis skills Business and technical acumen, including software development awareness Ability to present information clearly and facilitate meetings Ability to disagree and commit Up to 10% travel required Whats In It For You Work where you thrive remote, in-office, or hybrid options depending on role and location Open PTO policy for flexible time off Comprehensive health coverage and employer-matched retirement plans from day one Living our values with a focus on integrity, inclusion, and growth Award-winning onboarding and opportunities for internal growth Mentorship programs and internal networking initiatives Continued learning through LinkedIn Learning and Kaplan Educational support through university partnerships Employee referral bonuses Equal Opportunity Employer Insurity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment and providing reasonable accommodations in the application process. If you require accommodation, please contact us. Thank you for your interest in Insurity. #J-18808-Ljbffr