Job Title

We are looking for an individual who thrives on making a difference and who embraces challenges, variety, diversity and our corporate values of respect, integrity, collaboration, accountability and service. Reporting to Manager. Operations Quality and Skills Development, The Training Specialist is responsible for the delivery, facilitation, and evaluation of training programs for Communications Centre staff. This role focuses primarily on hybrid training, performance assessment, and identifying training needs to support operational readiness and service excellence. Are you an ambitious person who has demonstrated abilities in a fast paced, dynamic working environment? Comfortable taking ownership of your actions and behaviors; Curious and always taking the initiative to improve processes; Committed to being honest and trustworthy while conducting yourself in a way that is ethical and reliable; Resourceful and responsive to internal team members and external clients; Innovative and look for solutions when confronted with challenges? WHAT YOU WILL DO Facilitates both in-person and virtual training sessions, including train-the-trainer and learner programs, ensuring participants can apply concepts in realistic emergency service scenarios. Assess learner performance through examinations, technical assessments, and practical evaluations to support quality and operational standards. Evaluate training effectiveness and learner readiness to ensure skills and knowledge are successfully transferred to the workplace. Prepare and deliver training materials and provide orientation to Communications Centre staff and partner agencies. Act as a subject-matter resource for Communications Centre procedures, systems, and equipment during training delivery. Analyze observed staff performance to identify refresher training needs and readiness for advanced or additional training. Provide coaching, feedback, and recommendations to support skill development and operational performance. Stay current with best practices, technologies, and trends in adult education and emergency communications training. Works closely with the Policy, Systems & Implementation Team to make recommendations for policy and procedure changes to enhance service productivity, and may assist in the development of work methods, standards, and procedures for the Communications Centre. Supports the Operations Managers in providing continual training to staff as requested and seeks feedback to ensure training aligns with organizational needs and standards. Collaborates with the Instructional Designer to support curriculum updates and learning materials. Maintain accurate training records in accordance with Training Governance. Attends court to provide evidence, when required. Performs other related duties as required. WHAT YOULL BRING Minimum 3 years experience in Emergency or Non-Emergency Call Taker/Dispatcher roles (Fire/Police), with expertise in dispatch operations and emergency response coordination. Proven experience in facilitating and delivering training programs to adult learners, both individually and in groups. Experience with curriculums that include hands-on training, multimedia, and web/computer-based training. Certificate or diploma in Adult Education or related field is a strong asset. Required Police Security Clearance applicable to the position must be acquired and maintained. Vaccination Policy E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees. JOB DETAILS Number of positions: Minimum of One [1] Temporary Full-Time and Minimum of One [1] Regular Full-Time Anticipated length of temporary assignment: temporary assignment to end November 2026 Hours of work: Monday to Friday, 40 hours per week Wage/Salary: PG 24 | $43.97 to $51.87 hourly; $91,457 to $107,889 annually (2025 rates) Employee Group: CUPE, Local 8911 Department: Operations Recruitment Process: The recruitment process will consist of a video interview, panel interview and presentation. A signed file review summary form outlining any documented issues related to attendance, performance or conduct will be completed by your current supervisor as part of the application process. Relevant issues may prevent a candidate from moving through the selection process Eligibility List: An eligibility list may be created from the competition results of this posting, and used to fill Training Specialist vacancies (RFT or TFT) which may arise in the six [6] month period following this posting. Acting opportunities may be provided. CLOSING DATE FOR APPLICATIONS: Friday, February 13, 2026 @ 11:59pm Pacific Time We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability please email HOW TO APPLY Select Apply Now and follow the instructions provided to submit your application. #J-18808-Ljbffr