Job Title

OverviewPartner Success Manager role at Clio. This position is on the Channel team and is based in Toronto, Vancouver or Calgary, supporting US-based partners.Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience by bettering the lives of legal professionals while increasing access to justice.SummaryWe are currently seeking a Partner Success Manager to join our Channel team. This role will be based in Toronto, Vancouver or Calgary and will support our US based partners.What you areYou are a strategic thinker and relationship builder, with an entrepreneurial mindset and a proven track record in sales. As a Partner Success Manager, your focus will be to strategically build relationships with current and prospective partners, while also managing a pipeline of incoming leads from the Clio partner network.What your team doesThe Clio Channel Team is rapidly growing and focused on building and managing relationships with our Channel partners to drive sales and expand our market reach. The team is focused on activating existing relationships and building new partnerships with firms consisting of Law Consultants, IT Consultants, Managed Service Providers, Accountants/Bookkeepers, and SEO/Marketing Consultants.What you will work onThe Partner Success Manager will assist in managing and supporting a portfolio of our growth partners, working to provide exceptional service and facilitate the partners onboarding, enablement, and daily operational needs. This role is ideal for someone who is looking to develop their skills in partnership management and gain valuable experience in a dynamic environment.Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available.Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success.Serve as the initial point of contact for our growth partners, maintaining regular touchpoints to address questions and check-in on their progress.Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners.Help with the day-to-day operations of the partner program, including tracking partner activities, updating partner records, and managing communication channels.Assist in gathering and reporting data on partner performance, using this data to help identify any areas for support or improvement.Address partner inquiries, provide timely assistance, and liaise with relevant teams to deliver effective solutions.Actively learn about the partner landscape to become a trusted resource for partners seeking support.What you bringMinimum of 1-3 years in partner success, customer success, or account managementStrong communication, organizational abilities, and customer support skillsAbility to proactively identify and address partner challenges and advocate for solutionsBachelors degree in Business, Marketing, or a related fieldBonus points if you haveExperience working with Channel PartnersDemonstrate a keen interest in improving your craft by using AICompensation and benefitsThis is a new role. Compensation is a key component of Clios Total Rewards Program, designed to ensure fair and competitive pay practices.Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment with local Clions in Vancouver, Calgary, Toronto, Dublin and Sydney expected to be in office at least twice per weekFlexible time off policy, with an encouraged 20 days off per year$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program at 3, 5, 7, and 10 yearsThe expected salary range for this role is CAD 78,000 to 91,800 to 105,600. There are separate salary bands for other regions based on local currency. The expected new hire variable range is CAD 33,500 to 39,300 to 45,100. Commission earnings are uncapped.Salary bands reflect required skills and experience with growth potential; the final offer depends on region, experience, and skillset.Diversity and accessibilityWe are committed to diversity, equity, inclusion, belonging, and equity (DIBE) and accessibility. We encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process; please notify us if you require any accommodations.Learn more about our culture at clio.com/careersWe are a Human and High Performing AI company. We use AI to improve operations, with human review of AI-generated output and no automated hiring decisions.Disclaimer: We only communicate with candidates through official @clio.com email addresses.NotesReferrals increase your chances of interviewing at Clio. Sign in to set job alerts for Partnerships Manager roles. This description includes typical duties and requirements and is not an exhaustive list. #J-18808-Ljbffr