Job Title

Caf Associate at Altea Join to apply for the Caf Associate role at Altea Get AI-powered advice on this job and more exclusive features. Description The Caf Associates are coffee and tea enthusiasts who relish in working with people and consistently provide a five-star customer service experience to all members and guests. They have a knack for establishing rapport, building relationships, and brewing a great cup of java! They spread joy and optimism to our members and guests while preparing handcrafted beverages. They promote Starbucks services and consistently improve member retention by determining guests coffee interests and anticipating their needs, creating genuine moments of connection and exceeding expectations day in and day out. Job Details These cheerful customer service masters are passionate about working with people. They get a kick out of making someones day a little brighter, whether it be a member, guest, or colleague. They are team focused and customer service conscious. These multi-taskers can jump from preparing handcrafted hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas to working the food line, preparing muffins, bagels, etc., to working the cash register, all with seamless transition. They also take great pride in maintaining white glove standards when it comes to the cleanliness of the Starbucks area. They have accurate and detailed knowledge of all beverages and food items served. They can think on their feet and effectively use their resources. If they dont know the answer, theyll dig until they find it. This job might be for you if you have the following talents & spirit You're a Coffee Enthusiast: You have a great appreciation for a freshly brewed, fully flavorful cup of joe. Youre Cool Under Pressure: Youre cool, calm, and collected in pressured situations (or when someone hasnt had their morning java yet!). You Have Communication Superpowers: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying. You Have an Innate Ability to Build Rapport: Youre on a first name basis with members and teammates. Youre a people person and can easily cultivate positive client relations and retention. You have a friendly and welcoming personality. Youre Detail-Oriented: You cross your ts and dot your is by maintaining the barista station highly organized. Youre not one to cut corners. You pay attention to the details. As far as your concerned, anything worth doing, is worth doing right, every single time. You stay focused and nothing falls through the cracks on your watch. Youre Efficient & Resourceful: Youre a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient. Youre on the ball and move at a fast pace and have great physical stamina as many of your working hours will be standing, bending, and moving, which requires good physical stamina and fitness. Youre a Team Player: You actively participate and foster an environment that sustains a collaborative approach to working with others. Youre a team player who thrives in a collaborative environment. Youre Flexible: You can roll with the punches and positively adapt to change. Youre like Gumby and can remain flexible with working long hours, early mornings, evening, and weekends. Youre Motivated & Driven: Youre motivated and driven. You take initiative. You identify opportunities and issues, and proactively act and follow through on work activities to resolve them. Youre going to take ownership of the time you spend with us and truly make a difference. As a Caf Associate, a typical day might include the following Welcoming all members and guests and taking their orders Entering orders into point of sale, receiving and processing transactions Preparing handcrafted, hot, and cold coffee and tea beverages tailored to clients specific orders Educating members and guests on the menu and making recommendations Answering questions regarding the menu, ingredients, etc. Maintaining inventory and replenishing supplies Working alongside colleagues in a team environment Cleaning and sanitizing equipment and seating areas Complying with health and safety regulations To Land This Role You Need To Have At least 1+ year in the coffee service industry 2+ years in the customer service industry Experienced and comfortable with working busy shifts, friendly, outgoing, and dedicated to outstanding customer service Postsecondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset All team members must have current CPR/First Aid certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually. A recent Criminal Background Check prior to commencement of training and/or work Perks Of This Position Include A competitive salary Group Health Benefits Complimentary individual membership Maternity/Paternity top up Team Member Perks Complete training and development package Working alongside great people in a culture that fosters empowerment Careerdefining growth and development opportunities Additional Information Vacancy Disclosure: This position is being posted to fill an existing vacancy. AI Disclosure: To support our hiring process, artificial intelligencebased tools may be used to assist with screening and assessment activities, alongside human review. In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Altea Active. We want to see your personal style - what makes you tick and why you think your next opportunity is with us. PLEASE NOTE: The purpose of this job advertisement is to provide a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities, or requirements. We are an equal opportunity employer and believe in treating everyone fairly regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process. We thank you for your interest; however, only candidates selected for an interview will be contacted. #J-18808-Ljbffr