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OverviewGet AI-powered advice on this job and more exclusive features.Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.PetPlace is seeking a Customer Service Representative - Lost Pet Recovery who will report to the Supervisor, Customer Service. The Customer Service Representative - Lost Pet is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.Job Location: Remote Canada ResponsibilitiesResponds to internal and external inquiries within stated service level agreements.Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.Analyzes, researches, and resolves problems and discrepancies for member accounts.Maintains product knowledge, and awareness of customer services policies, and/or store policies.If applicable, maintains understanding of federal and state regulations to include compliance.Performs other duties and responsibilities as assigned. Basic Qualifications2 years customer service, call center, or relevant experienceOnly Canadian residents will be considered for this position Please Note, the Lost Pet Recovery department works 7 days a week, 365 days per year. Shifts can run anytime between 8:00am and 12:00 midnight. Expected Hours Of WorkThis is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director BenefitsAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP) Seniority levelEntry level Employment typeFull-time Job functionOtherIndustries: Insurance Referrals increase your chances of interviewing at PetPlace by 2x #J-18808-Ljbffr