Job Title

At More Than a Roof Housing Society (MTR), our mission is simple yet profound: bringing people home. Every day, we have the privilege of creating spaces where individuals not only find shelter but experience belonging and community. With over 2,000 people already calling our homes their ownand with more joining us every daywe are looking for passionate, purpose-driven individuals who share our heart for transformation. If youre ready to make a lasting impact and help others find their way home, we invite you to join us. We are currently seeking an Associate Manager - Tenant Engagement to join our team at our Sunset Towers site (Downtown Vancouver) in a full-time capacity. The Associate Manager - Tenant Engagement will be part of the site administration at Sunset Towers and will work to engage MTR housing tenants, manage tenant communications, participate in MTR food safety programs and plan and coordinate various community events and activities to prevent social isolation, encourage tenant involvement and improve mental health of residents, extending the housing values and vision of More Than a Roof. This position is an in person role and expected to work 40 hours per week. What you will be doing: Plan and coordinate various tenant engagement events: Easter, Canada Day, Summer BBQ, Thanksgiving and Christmas Dinner, birthdays, farewells, special occasions and any event as directed by the Manager. Food programs: kitchen, external connections, food recovery initiatives, food security, sustainability. Tenant selfefficacy: Pursue a DoWith model. Promoting and encouraging tenant initiatives (in partnership with the CSC) and encouraging tenant interaction and participation through community events, volunteer opportunities and the like. Volunteer team management: source, recruit, screen, train, monitor and appreciate volunteers. Volunteer participation tracking and metrics. Monitor SST email address and direct complaints and concerns accordingly. Schedule tenant meetings and appointments for disputes/conflict resolution. Maintain documents and records of tenant complaints and resolution. Own and manage More Than a Store at Sunset Towers: keep records, manage inventory, budget and spending controls, and recruit volunteers. Ensure that the store serves its purpose and maintain accurate recordkeeping of expenses and purchases. Maintain inventory of materials and infrastructure needed for community events, programs and sessions. Collect monthly meal payments, banking & Arcori & coding/reporting expenses. External Support Framework: create external partnerships to benefit tenants, including neighbors to SST. Solicit donations, supports and network participations for increasing opportunities for tenants. Manage common spaces work with Facilities to ensure they are well kept and welcoming. Conduct events and organized activities in welllaidout spaces, focusing on participant experience and joy. What you bring: Prior experience in hospitality, housing, community services, public health or similar would be an added advantage. Values driven with a heart for affordable housing, poverty alleviation, community support and a desire to uplift the most vulnerable. Proficient with Microsoft Excel, PowerPoint, and Word. Excellent organizational skills, a positive attitude and an ability to work effectively with other team members are important. Strong interpersonal and networking skills to build relationships inside and outside the organization. Excellent communicator and team player, with the ability to resolve conflicts and create teams and rapport. Benefits Included With This Role: 3 weeks annual vacation to start. 10 paid sick/personal leave days per calendar year. A comprehensive benefits package including extended health, dental, vision, and drug coverage; with premiums 100% paid by MTR. Coverage for Group Life Insurance, Accidental Death & Dismemberment, OutOfCountry coverage, and LongTerm Disability (taxable benefit). An annual Wellness Spending Account available for fulltime employees (taxable benefit). An RRSP program with generous employer matching. Working Conditions MTR employees work closely with members in the vulnerable sector, both within our client base and with the general public. There may be exposure to abuse (verbal or physical), encounters with individuals in unsanitary conditions, and interactions with individuals experiencing emotional issues or vicarious trauma. More Than a Roof is a faithbased ministry, guided and operated by those who are mature in the Christian faith. This role will involve a component of Christian ministry and outreach. A statement of faith is requested from candidates as part of the application process. We thank all candidates for their interest in More Than a Roof, however only those selected for an interview will be contacted. #J-18808-Ljbffr