Job Title

Vancouver Technical Account Manager Most Customer Success teams have turned into glorified Support Chat teams. When we say Customer Success we mean it, weve even renamed the function internally Outcomes because its about getting real outcomes for real customers and its a shared responsibility. Product builds, sales sets expectations, and outcomes partners to deliver them. At AutoRFP.ai Customer Success is not a costcenter, its a revenue engine that is driving more and more of our revenue with renumeration like a sales role based on renewals and expansions. Were here to hire people that can work outside of the box to deliver what customers are looking for, partner with some of the fastest moving global teams and help our customers Win more, Faster. Its hard work but its whats required to win in the AI space and grow 15% MoM (10x last year). Company Overview AutoRFP.ai is one of the few products leveraging generative AI to its full potential, automating critical parts of the sales workflow. We've built the leading platform for RFP response management and automation, with customers across 30+ countries in just 18 months. Revenue is growing on average 15% month on month, and we want to maintain that. Were all a little bit crazy, and our customers are some of the most impressive businesses and people to work with. Position Summary We are looking for our third Customer Success team member who exhibits: Care for customers. Actively listens and confidently presents solutions to complicated business problems High Autonomy. Can look at a day and instantly prioritise what drives the most impact for their customers and our company. Learns quickly. Were looking for someone potentially earlier in their career, and is eager to make this a career defining role, working at an earlystage start up and understands it can accelerate learning. Fortifies and grows accounts. You actively work with customers to expand their usage of the platform and fight for the renewal when needed. Your Mission As the second Customer Success team member in our North American Market, you will: Work directly with customers whether it be onboarding accounts for large businesses or triaging Intercom support requests Drive expansion and renewals across our existing customer base while ensuring every customer is successful to win more, faster. Help us dominate a category where ~$100 Billion USD is transacted through RFPs daily This role offers a unique opportunity to become a key player in our Outcomes team and directly influence how we build this business and its products. Key Responsibilities Ensure our customers are successful. Onboard new customers and work with them through their time with AutoRFP.ai Provide online training to customers across NA, LATAM & occasional EU regions Collaborate with the sales team across presales accounts. Were all driving the same results, youll be working closely across teams. No silos. Work across segments, from small business to enterprise Use our product as a subjectmatterexpert to assist in RFPs and Security Questionnaires Identify and attain customer testimonials, case studies and reviews Manage the customer lifecycle from signed contract to raving fan Collaborate with CoFounders and our first CS hires to refine CS strategies Provide feedback to the product team based on customer conversations to help shape the product roadmap Generate revenue through renewals and account expansions Become an absolute expert on our product and the competitive landscape We want our team to be able to make impact right away. We dont have everything figured out, but we want to ensure you are provided the right context and tooling and to be successful from day one. In your first week you can expect to: Understand our ICP and sit in on customer calls Begin understanding our product and functionality Reach out to existing customers to book in calls By the end of the week: Run a customer call endtoend In your first month you can expect to: Confidently run customer calls independently across segments Complete your first onboarding of a new customer Complete your first proofofconcept with the sales team Enter your first deals into a proofofconcept phase for prospects By the end of the month: Complete your first customer onboarding independently In three months you can expect to: Bring on your first renewals Have contacted your patch of customers Managing the support requests that come through By the end of three months: Renew multiple customer subscriptions endtoend In six months you can expect to: Engage with customers on the daily across video calls, Slack & Intercom Meaningfully drive revenue through expansions and renewals Impact our product direction through your customers feedback By the end of six months: Youll feel like youve been here for years Your experience may look like: 1+ years in a Customer Success or support role at a B2B SaaS Company Firsthand experience dealing with Security Questionnaires or RFPs Has carried quotas in previous roles and can point to achieving quotas A customerfocused mindset in all aspects of your work A demonstrated ability to work hard remotely and inoffice Good analytical skills for customer success strategy and problem resolution A passion for technology and eagerness to learn about AI Ability to thrive in an entrepreneurial, fastpaced environment We welcome candidates from all backgrounds with diverse skill sets. Even if your resume may not fit this job ad 100% but, if you believe you can add value to AutoRFP.ai, resonate with our company and would thrive in our environment, please apply. Why join the AutoRFP.ai team? Help customers with an industryleading platform that they love Introduce a revolutionary product that transforms a once horribly repetitive task into a delightful experience Work with exceptional colleagues as one of the first team members in a rapidly scaling company Shape the direction and culture of the team in the region Make a massive impact on the product and our customers' success Grow your skills rapidly in a fastpaced startup environment Join a founding team with deep industry expertise and a track record of success Location & Office Vancouver: We have an office in downtown Vancouver where you will work at least 4 days in office per week with flexibility for appointments. We provide standing desks, brand new M3 Macs, 49' Ultra Wide monitors, and licenses to cuttingedge AI tools. Techstack HubSpot Intercom (Fin AI is successfully answering 75%+ support queries) Grain Aircall Claude Desktop & ChatGPT Slack/MS Teams for enterprise support channels Compensation $100k - $150k CAD OnTarget Earnings (base + commission), depending on experience and location. Uncapped commission #J-18808-Ljbffr